ITSM Systems Administrator
Overview
* This a REMOTE position*
Opportunities for you!
Consecutively recognized as a top employer by Forbes, and in 2025 by Newsweek
Free Continuing Education and certification
Tuition reimbursement, education programs and scholarships
Vacation time starts building on Day 1, and builds with your seniority
Free money toward retirement with a 403(b) and matching contributions
Commitment to diversity and inclusion is a cornerstone of our culture at Community. All are welcome as valued members of our community.
We know that our ability to provide the highest level of care is through taking care of our incredible teams. Learn more on our Benefits page.
Responsibilities
We are seeking an ITSM System Administrator to build, enhance, and maintain our enterprise service management platform supporting our Internal Service Desk as well as enterprise support for the entire organization. This is a specialized role responsible for supporting, Incident Management, Service Request, Service Catalogue, Self-Service Portal, Change, Knowledge, and the CMDB/Product Catalog. You will be supporting the Ivanti ITSM/Neurons Application, however experience in ITSM System Administration systems, such as Service Now, BMC Remedy, Ivanti, Jira or other ITSM Service Management Platforms counts!
Some of the responsibilities include:
Manage and maintain the ITSM platform including user management, role assignments, workflows, and system updates
Implement and manage IT service management processes, including incident, problem, change, and Service request management, aligned with ITIL best practices
Develop and maintain dashboards, reports, and metrics to monitor ITSM performance and support continual service improvement
Provide troubleshooting, support, and training for ITSM users, creating documentation and guides to enhance system adoption
Hours: Standard business hours (approx. 8:00 AM – 4:30 PM or 7:00 AM – 3:30 PM Pacific Time). Minimal overtime or midnight upgrades.
Qualifications
Education
High School Diploma, High School Equivalency (HSE), or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
Bachelor's Degree in Computer Science, Technology, Business, or a related field required
Equivalent combination of education and experience may be substituted for the Bachelor's Degree and experience requirement
Experience
3+ years of technical experience in application administration, computer programming, and/or database administration required
Work experience in the healthcare industry or a healthcare setting preferred
Must have experience creating and maintaining Service Requests
Experience with business rules, workflows, scripting, HTML, SQL a plus!
Disclaimers
• Pay ranges listed are an estimate and subject to change.• If any bonuses are noted, they are only applicable to external hires meeting criteria.