**Job Title:** Customer Experience Coordinator – Driving Exceptional Service at arenaflex

**Job Description:**

Join the arenaflex Team: Where Every Day is a New Opportunity to Discover Different

At arenaflex, we're not just a retailer – we're a community of passionate individuals who thrive on the thrill of the find. With over 1,000 stores across the country, we offer an exciting and ever-changing environment that's perfect for those who crave new challenges and opportunities to grow. As a Customer Experience Coordinator at arenaflex, you'll play a vital role in promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.

About arenaflex

arenaflex is a leading off-price retailer that offers an unparalleled shopping experience. Our stores are filled with a wide range of products, from designer brands to statement jewelry, all at unbeatable prices. But it's not just about the products – it's about the people who make arenaflex what it is. We're a team of passionate individuals who are dedicated to providing an exceptional customer experience, every day.

Key Responsibilities:

As a Customer Experience Coordinator at arenaflex, you'll be responsible for:

• Creating a positive internal and external customer experience by promoting a culture of honesty and integrity, maintaining confidentiality, and leading by example
• Training and mentoring Associates on front-end principles, including personalizing the customer experience and promoting loyalty programs
• Assigning registers, supporting and responding to POS coverage needs, and coordinating breaks for all Associates
• Addressing customer concerns and issues promptly, ensuring a positive customer experience
• Ensuring Associates execute tasks and activities according to store plan, prioritizing as needed
• Communicating accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates
• Providing and accepting recognition and constructive feedback
• Partnering with Management on Associate training needs to increase effectiveness
• Ensuring adherence to all labor laws, policies, and procedures
• Promoting credit and loyalty programs
• Supporting and participating in store shrink reduction goals and programs
• Promoting safety awareness and maintaining a safe environment
• Other duties as assigned

Essential Qualifications:

To be successful as a Customer Experience Coordinator at arenaflex, you'll need:

• Availability to work a flexible schedule, including nights and weekends
• A strong understanding of merchandising techniques
• The ability to multi-task and prioritize tasks effectively
• Strong communication and organizational skills, with attention to detail
• The ability to respond appropriately to changes in direction or unexpected situations
• Team player skills, working effectively with peers and supervisors
• The ability to train others
• 1 year of retail experience and 6 months of leadership experience

Preferred Qualifications:

While not required, the following qualifications are highly desirable:

• Experience in a leadership role, with a proven track record of success
• Knowledge of loyalty programs and credit card promotions
• Experience with POS systems and inventory management
• Strong analytical and problem-solving skills

Career Growth Opportunities and Learning Benefits:

As a Customer Experience Coordinator at arenaflex, you'll have access to a range of career growth opportunities and learning benefits, including:

• Regular training and development programs to help you grow in your role
• Opportunities for advancement to leadership roles within the company
• Access to a range of benefits, including health insurance, 401(k) matching, and paid time off
• The opportunity to work with a dynamic and supportive team

Work Environment and Company Culture:

As a Customer Experience Coordinator at arenaflex, you'll work in a fast-paced and dynamic environment that's perfect for those who thrive on change. Our stores are filled with a wide range of products, and our teams are passionate about providing an exceptional customer experience. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all.

Compensation, Perks, and Benefits:

As a Customer Experience Coordinator at arenaflex, you'll receive a competitive salary, plus a range of benefits and perks, including:

• A starting pay range of $16.00 to $16.50 per hour
• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union
• Referral bonuses
• 401(k) match
• Medical/dental/vision
• HSA
• Health care FSA
• Life insurance
• Short/long term disability
• Paid parental leave
• Paid holidays/vacation/sick
• Auto/home insurance discounts
• Scholarship program
• Adoption assistance

How to Apply:

If you're a motivated and enthusiastic individual who is passionate about providing an exceptional customer experience, we want to hear from you! Apply now to become a Customer Experience Coordinator at arenaflex and join a team of passionate individuals who are dedicated to making a difference in the lives of our customers.

Apply Now!

Apply for this job