Job Title: E-Service Chat Representative - 100% Remote Opportunity

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Job Description:

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About the Role:

We're seeking a highly skilled E-Service Chat Representative to join our team at Frontdoor, a cutting-edge company reimagining how homeowners maintain and repair their most valuable asset - their home. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers and business partners through inbound and outbound electronic communication.

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Key Responsibilities:

- Assist customers, contractors, and/or business partners via electronic communication, ensuring a seamless and professional experience.
- Explain and uphold contract coverage to customers and/or contractors, providing clear and concise information.
- Follow up with customers, contractors, and/or business partners to ensure customer service issues are resolved promptly.
- Maintain current knowledge of all policies, procedures, programs, and complete required continuing education courses to stay up-to-date on industry developments.
- Assume additional duties as assigned to support the growth and success of our team.

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Requirements:

- High school diploma or general education degree (GED) required.
- 1+ years of experience in customer service or a related field preferred.
- Excellent communication and problem-solving skills.
- Ability to multitask and adapt to a fast-paced environment.
- Computer literacy and proficiency in electronic communication tools.
- Availability to work on video calls as required during working hours.

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What We Offer:

- Competitive hourly rate ($15-$17/hour) based on skills, qualifications, and experience.
- Opportunities for professional growth and development.
- Comprehensive benefits package, including health, wellbeing, and financial components.
- Holistic approach to benefits, including insurance, wellness programs, and retirement plans.
- Eligibility for additional rewards and incentives, depending on the role.

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Ready to Apply:

If you're a reliable and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply for this job