**Job Title:** Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

**Location:** Denver, CO/REMOTE (Must be a resident of the State of Colorado)

**Duration:** 8+ Months

**About blithequark**

At blithequark, we're passionate about harnessing the power of technology to make a positive impact on people's lives. As a leading innovator in the industry, we're committed to delivering exceptional customer experiences through our cutting-edge mobile applications. We're now seeking an experienced Service Desk Specialist/Live Chat Agent to join our team and help us achieve our mission.

**Job Summary**

We're looking for a highly motivated and customer-focused individual to provide critical assistance to our users through our myColorado application. As a Service Desk Specialist/Live Chat Agent, you'll be the first point of contact for our customers, providing timely and effective support to resolve their issues. If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you.

**Responsibilities**

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

* Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that our users receive timely and effective support to resolve their issues.
* Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise to identify and resolve complex issues.
* Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
* Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked.
* Collaborating with our internal teams to resolve complex issues, providing regular updates to customers, and escalating issues to senior technicians as needed.
* Participating in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.

**Minimum Qualifications**

To be considered for this role, you'll need to meet one of the following qualifications:

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
* Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

**Substitutions**

We'll consider the following substitutions for the required education and experience:

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.
* Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
* Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

**Preferred Qualifications**

While not required, we're looking for candidates with the following preferred qualifications:

* Jira experience, with a strong understanding of project management and issue tracking.
* ITIL Certification, demonstrating your expertise in IT service management.
* Agile and scrum methodology experience, with a strong understanding of iterative development and continuous improvement.
* Government work experience, with a strong understanding of the public sector and its unique challenges.
* Apple and Google Play Store experience, with a strong understanding of mobile app development and deployment.
* Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.

**What We Offer**

As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy a range of benefits, including:

* Competitive salary and benefits package.
* Ongoing training and professional development opportunities.
* Collaborative and dynamic work environment.
* Flexible work schedule, with the option to work remotely from anywhere in Colorado.
* Opportunities for career growth and advancement.
* Recognition and rewards for outstanding performance.

**How to Apply**

If you're passionate about technology, enjoy working in a fast-paced environment, and are committed to delivering exceptional customer experiences, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to . We can't wait to hear from you!

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