Join Us at Conquer: Senior Telephony Engineer
Who We Are
At Conquer, we help go-to-market teams connect more meaningfully, act more effectively, and grow more predictably. As a leader in intelligent revenue engagement, we empower our customers to orchestrate the right message at the right time across every channel. We believe bold ideas, authentic collaboration, and a growth mindset are essential to conquering your day and your goals.
If that excites you, we would love to meet you. Why This Role Matters
Real-time communication sits at the heart of the Conquer platform. As our Senior Telephony Engineer, you will own and evolve the systems that power how sales teams connect with customers through calling, routing, and intelligent workflows directly inside Salesforce.
This is not a maintenance role. You will play a critical part in shaping the future of our telephony architecture, improving reliability and performance, and building a modern, scalable calling experience that grows with our business. What You Will Do
Design, build, and scale Conquer’s telephony infrastructure and APIs
Own integrations with providers such as Twilio and or SIP-based systems
Improve call quality, reliability, latency, and overall system performance
Develop intelligent call routing and dialing workflows integrated with Salesforce
Troubleshoot and resolve real-time production issues across distributed systems
Partner with Product, Engineering, and Customer teams to shape the calling experience
Contribute to architectural decisions and long-term telephony strategy
Continuously improve system scalability, observability, and resilience
What You Bring
5 plus years of backend software engineering experience
Deep experience with telephony systems like openSIPS, Freeswitch, Twilio, SIP, WebRTC, or similar
Strong understanding of real-time and distributed systems
Proven ability to debug complex production issues including call drops, latency, and connectivity
Experience designing scalable, resilient systems
Strong understanding of infrastructure concepts including scalability, fault tolerance, and observability
Strong collaboration skills and ability to work cross-functionally
Nice to Have
Experience with Salesforce or CTI integrations
Background in sales tech, contact center, or communications platforms
Familiarity with messaging queues such as Kafka or RabbitMQ
Experience working in high-growth SaaS environments
Exposure to telephony-related compliance considerations such as TCPA, STIR SHAKEN, call recording laws, and consent management and building systems with regulatory requirements in mind
What Success Looks Like
You have improved call reliability, performance, and uptime across the platform
You have delivered scalable telephony features that enhance user workflows
You design systems with infrastructure in mind, balancing performance, resilience, and maintainability
Engineering and Product teams rely on you as the subject matter expert for telephony
You proactively identify and resolve issues before they impact customers using strong observability and debugging practices
You contribute to a clear, forward-looking telephony and infrastructure strategy
You build systems with compliance in mind, ensuring telephony features align with relevant regulations such as call recording laws, consent management, and dialing requirements without slowing down innovation
What We Offer
Competitive Compensation
Equity Opportunities so we all share in Conquer’s growth
Remote-First Flexibility so you can work where you thrive
Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match
A growth-focused culture with learning budgets, mentorship, and internal mobility
Generous PTO
Our Commitment to Diversity
We believe diverse teams win. At Conquer, we are building a culture where everyone can show up as their full self, contribute meaningfully, and grow beyond their comfort zone. We welcome individuals from all backgrounds, identities, and experiences.
While we welcome and will consider highly qualified candidates based outside of the United States, we are not able to provide visa sponsorship at this time. Applicants must have current authorization to work in their country of residence without employer sponsorship.