**Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex**

**Join arenaflex, a pioneering force in mobile and online banking technology, as we seek a talented Junior Tech Support Specialist to join our 24/7 live-chat team.**

In this exciting role, you will be part of a dynamic team that provides top-notch technical support to clients' mobile and online banking solutions. As a Junior Tech Support Specialist, you will work directly with our clients, support end-users with technical questions about our products, and collaborate with a technical team remotely. This is an excellent opportunity for an entry-level professional to kick-start their career in the tech industry.

**About arenaflex**

arenaflex is a leading provider of innovative mobile and online banking technology solutions. Our mission is to empower financial institutions to deliver exceptional customer experiences through cutting-edge technology. With a strong focus on innovation, collaboration, and customer satisfaction, we strive to be the go-to partner for banks and financial institutions seeking to enhance their digital presence.

**The Role**

As a Junior Tech Support Specialist, you will be responsible for providing exceptional technical support to our clients and end-users through our 24/7 live-chat service. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues encountered during client support projects. Your primary responsibilities will include:

* **In-depth understanding of our banking software and apps**: You will be expected to have a thorough understanding of our mobile and online banking products, including their features, functionality, and technical specifications.
* **Coordinating with technical teams**: You will work closely with software technicians, technical support, and developers to investigate and diagnose technical issues, and to implement solutions.
* **Troubleshooting and issue resolution**: You will be responsible for examining technical logs to identify and resolve technical issues encountered during client support projects.
* **Communication and customer service**: You will handle technical processes and be able to explain them to less-technical people, ensuring that our clients and end-users receive exceptional support and service.

**Requirements**

To be successful in this role, you will need to possess the following qualifications and skills:

* **Excellent written and spoken English**: You will be expected to communicate effectively with our clients and end-users through our live-chat service.
* **Ability to establish good working relationships with customers**: You will need to build trust and rapport with our clients and end-users to provide exceptional support and service.
* **Solid troubleshooting ability**: You will be responsible for identifying and resolving technical issues, and for implementing solutions.
* **Ability to learn technical skills quickly**: You will need to be able to learn and understand our mobile and online banking products, as well as technical processes and procedures.
* **In-depth learning and understanding of our mobile and online banking products**: You will be expected to have a thorough understanding of our products, including their features, functionality, and technical specifications.
* **Coordination with developers**: You will work closely with developers to investigate and diagnose technical issues, and to implement solutions.
* **Ability to manage a dynamic workload with many concurrent tasks**: You will need to be able to prioritize tasks, manage your time effectively, and meet deadlines.
* **Managing, monitoring, and improving the quality of the tech support process**: You will be responsible for ensuring that our tech support process is efficient, effective, and meets the needs of our clients and end-users.

**As a Plus**

While not essential, the following skills and experiences would be highly desirable:

* **Experience in banking live-chat**: You will have a strong understanding of the banking industry and live-chat support processes.
* **Experience in technical support**: You will have a solid understanding of technical processes and procedures, and be able to troubleshoot and resolve technical issues.
* **Experience with Dialogflow**: You will have experience with Dialogflow, a popular platform for building conversational interfaces.
* **Experience with various mobile phone platforms**: You will have experience with iOS and Android, and be able to troubleshoot and resolve technical issues related to these platforms.
* **Project management experience**: You will have experience managing projects, prioritizing tasks, and meeting deadlines.
* **Working directly with US-based customers**: You will have experience communicating with US-based customers, and be able to understand their needs and preferences.
* **Knowledge of US banking systems**: You will have a strong understanding of US banking systems, including their features, functionality, and technical specifications.

**Our Benefits**

As a Junior Tech Support Specialist at arenaflex, you will enjoy the following benefits:

* **Fully remote work**: You will be able to work from the comfort of your own home, or from anywhere in the world.
* **Long-term employment**: We offer long-term employment opportunities, with a focus on career growth and development.
* **Competitive salary**: You will receive a competitive salary, commensurate with your experience and qualifications.
* **Community of practice**: You will be part of a community of practice, where you can share knowledge, ideas, and best practices with your colleagues.
* **Regular knowledge sharing**: You will have the opportunity to participate in regular knowledge sharing sessions, where you can learn from your colleagues and share your own expertise.
* **Internet compensation**: You will receive a monthly internet compensation of $50.
* **Friendly and easy-going international team**: You will be part of a friendly and easy-going international team, where you can build relationships and collaborate with colleagues from around the world.

**How to Apply**

If you are a motivated and talented individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity. Please visit our website at to learn more about our company culture, values, and benefits. To apply, please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you!

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