**Junior Tech Support Specialist (24/7 Live-Chat Team) at arenaflex**

Are you a tech-savvy individual with a passion for delivering exceptional customer support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex, a leading innovator in mobile and online banking technology, is seeking a talented Junior Tech Support Specialist to join our 24/7 live-chat team.

**About arenaflex**

arenaflex is a trailblazer in the mobile and online banking technology space, dedicated to revolutionizing the way people interact with their financial institutions. Our cutting-edge solutions empower customers to manage their finances with ease, security, and convenience. As a member of our team, you'll be part of a vibrant community that's passionate about innovation, collaboration, and customer satisfaction.

**Job Summary**

As a Junior Tech Support Specialist, you'll play a critical role in delivering exceptional support to our clients' mobile and online banking solutions. You'll work directly with our clients, support end-users with technical questions, and collaborate with our technical team remotely. This is an entry-level position, perfect for individuals who are eager to learn and grow with a dynamic organization.

**Working Hours and Environment**

Our team operates on a 5-day shift schedule, with Saturday, Monday, and Friday being our working days. You'll enjoy a flexible schedule from 10 am to 6 pm EST, with opportunities to work from the comfort of your own home. Our fully remote work environment allows you to maintain a healthy work-life balance while being part of a supportive and collaborative team.

**Primary Responsibilities**

As a Junior Tech Support Specialist, your key responsibilities will include:

* **In-depth understanding of our banking software and apps**: You'll need to develop a thorough understanding of our mobile and online banking solutions, including their features, functionality, and technical requirements.
* **Coordination with technical teams**: You'll work closely with our software technicians, technical support, and developers to resolve technical issues and improve our products.
* **Troubleshooting and issue resolution**: You'll examine technical logs to identify and resolve issues encountered during 24/7 client support projects.
* **Technical process management**: You'll be responsible for explaining technical processes to less-technical individuals, ensuring seamless communication and collaboration.
* **Quality management**: You'll monitor and improve the quality of our tech support process, ensuring that our customers receive exceptional support.

**Requirements**

To succeed in this role, you'll need:

* **Excellent written and spoken English**: You'll need to communicate effectively with our clients and technical teams.
* **Strong customer relationship skills**: You'll establish and maintain good working relationships with our clients, ensuring their needs are met and exceeded.
* **Solid troubleshooting ability**: You'll need to quickly identify and resolve technical issues, often under pressure.
* **Ability to learn technical skills quickly**: You'll need to adapt to new technologies and processes, staying up-to-date with industry developments.
* **In-depth learning and understanding of our mobile and online banking products**: You'll need to develop a deep understanding of our products, including their features, functionality, and technical requirements.
* **Coordination with developers**: You'll work closely with our developers to investigate and diagnose issues, ensuring that our products are stable and secure.
* **Ability to manage a dynamic workload**: You'll need to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.

**Preferred Qualifications**

While not required, the following qualifications will be a huge asset:

* **Experience in banking live-chat**: You'll have a solid understanding of the banking industry and live-chat support processes.
* **Technical support experience**: You'll have a background in technical support, with experience in troubleshooting and resolving technical issues.
* **Experience with Dialogflow**: You'll have experience with Dialogflow, a popular platform for building conversational interfaces.
* **Experience with various mobile phone platforms**: You'll have experience with iOS and Android, as well as other mobile phone platforms.
* **Project management experience**: You'll have experience managing projects, prioritizing tasks, and meeting deadlines.
* **Working directly with US-based customers**: You'll have experience communicating with US-based customers, understanding their needs and preferences.
* **Knowledge of US banking systems**: You'll have a solid understanding of US banking systems, including their regulations, laws, and industry standards.

**Benefits and Perks**

As a member of our team, you'll enjoy:

* **Fully remote work**: Work from the comfort of your own home, maintaining a healthy work-life balance.
* **Long-term employment**: We're committed to providing a stable and secure work environment, with opportunities for growth and development.
* **Competitive salary**: You'll receive a competitive salary, commensurate with your experience and qualifications.
* **Community of practice**: You'll be part of a vibrant community that shares knowledge, experiences, and best practices.
* **Regular knowledge sharing**: You'll participate in regular knowledge sharing sessions, staying up-to-date with industry developments and best practices.
* **Internet compensation**: You'll receive a monthly internet compensation of $50, ensuring that you have the tools and resources you need to succeed.
* **Friendly and easy-going international team**: You'll be part of a diverse and inclusive team, with colleagues from around the world.

**How to Apply**

If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer support, we want to hear from you! Apply now to join our 24/7 live-chat team at arenaflex.

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