Junior Title Officer
First American is committed to the success of each employee, fostering a diverse and inclusive environment. As a Junior Title Officer, you will prepare and review documents, handle customer communications, and assist with quality control and data entry to enhance customer service experience.
Responsibilities
- Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files
- Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements
- Respond to all communications, in accordance with our best practice standards, applying STAR Qualities
- Develop internal and external partnerships to enhance overall customer service experience
- Complete daily Quality Control as per audit guidelines
- Responsible for handling inbound and/or outbound customer calls
- Assist with reports, filing and data entry as required
Skills
- Possess strong customer service skills with a focus on building relationships
- Possess strong attention to detail with the ability to manage competing priorities within a busy office environment
- Ability to exercise good judgment in protecting confidential information
- Excellent organizational skills with the ability to manage competing priorities
- Proficiency in the Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Advanced computer skills in MS Office products (Word, Excel)
- Previous experience in the financial and/or legal environment is considered an asset
- Working knowledge of Social media automation tools
Benefits
- Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
- Group retirement savings plan with company match
- Paid holidays and generous paid time off
- Hybrid work arrangements
- Paid volunteer opportunities and charitable donation matching
- Employee recognition programs that include referral incentives
- Potential for performance-based incentives
- The opportunity to participate in our stock purchase plan
- And more!
Company Overview