Key Account Coordinator

Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service and Excellence in everything we do. A certified Great Place To Work™, Lansing has nearly 2,000 associates in 112 branches serving customers in 35 states along with Home Office locations in Richmond, VA and Waltham, MA.  We exist to make a positive impact in people’s lives and are focused on delivering a best-in-class experience to our associates and our customers.

The primary responsibility of the Key Account Coordinator is to support the service needs of Lansing customers who have purchased products through a Lansing Building Products location. 

Essential Duties and Responsibilities include:

Responsible for catering to the ordering needs of specified key account customers. 

Generate quotes on demand

Enter all orders into the appropriate operating systems

Coordinate delivery of materials with appropriate Lansing Branch

Research and respond to all order discrepancies and customer complaints

Communicate with vendors on supply issues, ensure timely delivery of materials

Primary point of contact for all Key Account customer matters for internal 
departments

Primary Point of Contact for specified key account customers. 

Work directly with customer account contacts on all account related matters

Be accessible to customers by phone and email

Attend and contribute to regularly scheduled and as needed meetings related to 
the customer’s account. Meetings may be held virtually, in person or at a 
customer’s site.

Work in conjunction with Regional Managers, Branch Management, and other 
Lansing associates on efforts related to the management and ordering needs of 
specified key account, and to resolve any customer complaints 

Administrative Support 

Create and/or maintain customer facing order tracking system

Maintain accurate records & files in appropriate applications

Enter Service issues into appropriate vendor systems e.g. Quick Base

Report on status of service and warranty issues as needed, source existing reports 
from vendors when available 

Sales Support 

Present sales leads when appropriate to Branch Sales Staff for follow up

Assist with strategic planning and achievement of sales goals

Review existing pricing within operating system to ensure accuracy 

 Required Skills and Experience: 

College degree preferred

Prior Building Products industry experience

Project Management Skills and Experience helpful

Intermediate to moderate excel experience required

Prior sales and customer service experience

Other Skills and Abilities: 

Proven ability to work both independently and in a team environment

Must have the ability to effectively communicate verbally and in writing

Ability to prioritize tasks and work quickly and efficiently

High level of Customer Service

Technical aptitude, and ability to work within multiple systems and applications

Superior stress management skills

Work Hours:  Monday - Friday, 7:00am - 4:30pm 

Travel: Although the position does not require regular travel it is understood that the Key Account Coordinator may be asked to travel to a branch, customer location, or Home Office for trainings and in person meetings.

Work Environment: This role supports working either from a Branch setting or Lansing Home Office. Remote work will be taken under consideration.

ALJ123

#LI-TE1
A Career with Lansing Building Products offers:
 

Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP

Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary

Culture: Great Place to Work Certified every year since 2019

Work/Life Balance: Paid Vacation & Sick Days

Growth/Development: Tuition Reimbursement & Training Programs

Other Added Benefits:
 

Company Paid Parental Leave

Company Paid Life Insurance

Short Term & Long-Term Disability

Paid Holidays

Health and Wellness program

Volunteer Time

Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.