Key Account Manager

Remote, Latin America, Full Time, Individual Contributor, +3 years of experience

Who We Are

At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.

We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.

About The Role

We are orchestrating the best high-performing team!

We're looking for a Key Account Manager who is ready to own some of Yuno's most strategic client relationships and turn them into long-term, high-impact partnerships. This role sits at the intersection of revenue growth, client success, and product feedback — making it one of the most visible and cross-functional positions in our commercial organization.

You will be the primary point of contact for key accounts, which means your clients will trust you to understand their business as well as they do. That level of trust isn't built overnight — it requires genuine curiosity about what your clients are trying to achieve, and the transparency to always set honest expectations, even when the answer is complex or the timeline is longer than anyone would like. At Yuno, we believe that honest relationships are the foundation of durable growth.

This role will also push you to think beyond the accounts you manage today. The payments landscape is evolving fast, and the best KAMs at Yuno are the ones who bring new ideas to the table, spot opportunities before clients ask for them, and collaborate closely with Sales, Product, and Finance to make those opportunities real. We don't want someone who manages a portfolio — we want someone who grows it with ambition.

If you're energized by building something meaningful with clients, thrive when no two days look the same, and want your work to have a direct impact on Yuno's global expansion — this role is for you.

Your Contribution Will Be

Serve as the primary contact and strategic partner for key accounts, building deep and trusted client relationships

Drive revenue growth through upselling, cross-selling, and identifying new business opportunities within existing accounts

Monitor client health and satisfaction, proactively addressing concerns before they become issues

Collaborate cross-functionally with Sales, Product, Finance, Legal, and Operations to ensure seamless service delivery

Oversee the end-to-end implementation and scaling of accounts, from onboarding to long-term expansion

Analyze account performance data to inform strategic decisions and track progress against targets

Prepare and deliver high-quality presentations and reports for internal stakeholders and clients

Gather and channel client feedback to help shape product and service improvements

Stay current on market trends, competitor activity, and payment industry developments to bring strategic insights to your accounts

Skills You Need

Minimum Qualifications

Fluent in English and Spanish

3+ years of experience in Key Account Management, Customer Success, or Client Relationship Management, with international clients in payments or tech

Strong ability to manage a portfolio of accounts simultaneously without losing attention to detail

Excellent communication, negotiation, and presentation skills — written and verbal

Strategic thinker who can structure complex client situations into clear action plans

High ownership mindset: you follow through, you close loops, you take responsibility

Comfortable operating in fast-paced, ambiguous environments where priorities can shift quickly

Collaborative and adaptable — you thrive in a startup setting where cross-functional work is the norm

Experience in payments, financial services, or fintech is a strong plus

Background in Project Management or Product Management is a bonus

What We Offer at Yuno

Competitive Compensation

Remote Work – You can work from everywhere!

Home Office Bonus – A one-time allowance to help you create your ideal home office.

Work Equipment

Stock Options

Health Plan wherever you are.

Flexible Days Off

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