Lead Generalist

About Brighter Day Services

Brighter Day Services is a fast-growing Maryland-based field services company offering residential and commercial cleaning, landscaping, pressure washing, gutter cleaning, fence repair, snow removal, and more. We operate under Robinson & Co., LLC and serve clients across four Maryland regions. We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team.

The Role

As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion — all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.

What You'll Do

Manage inbound leads and client inquiries across your assigned regions within 5–10 minutes of receipt

Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM

Serve as the primary point of contact for clients in your regions — handling questions, updates, and escalations professionally

Support the closing and onboarding of new residential and commercial service accounts

Upsell and cross-sell additional services during client interactions

Log all lead activity, job details, and client communications accurately in our CRM

Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard

Escalate unresolved issues to the Lead Generalist Supervisor as needed

Select your own shift blocks through our scheduling app — work when you want, as much as you want

How You Get Paid

This is a commission-based role with a tiered structure designed to reward volume and performance:

Residential commissions: 10%–14% based on job value

Commercial commissions: 8%–14% based on job value

Weekly volume bonuses: $25–$100 depending on jobs completed

Recurring contract bonus: $50 per new contract + $25/month while it stays active + $75 renewal bonus

Performance accelerator: Hit $5,000+ in weekly regional revenue and earn +2% on ALL jobs that week

Milestone bonuses: Up to $500 for hitting cumulative revenue and contract targets

Optional weekend boost: Pick up Friday/Saturday shifts for +1–2% commission on all jobs closed

What We're Looking For

Self-motivated individuals who thrive without micromanagement

Strong communication skills — you'll be coordinating with clients and field technicians daily

Organized and detail-oriented — CRM logging and job tracking are non-negotiable

Comfortable managing multiple jobs and clients simultaneously across two regions

Able to learn and follow company workflows, scripts, and pricing guidelines

Reliable internet connection and a quiet workspace

Prior experience in sales, customer service, operations, call centers, or field services is a plus — but not required, we train you

You do NOT need:

A degree

Prior industry experience

A set schedule

You DO need:

Hunger

Discipline

The ability to stay organized and keep clients and field techs moving

What You Get

Unlimited earning potential — no cap on commissions or bonuses

Total schedule flexibility — choose your own shift blocks (morning, midday, afternoon)

Full training & onboarding — Day-1 go-live training, workflows, pricing guides, and ongoing coaching

Growth path — top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses

Real support — dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand

Work Structure

This is a 1099 independent contractor position — not W-2 employment

No guaranteed hours or base pay

You choose when and how much you work

Multiple shifts block available daily (8:30 AM–4:30 PM windows)

All work is remote (subject to change in the future)