Lead Generalist Supervisor
About Brighter Day Services
Brighter Day Services is a fast-growing home and commercial services company providing on-demand cleaning and multi-line services across multiple regions. The company operates using a flexible, performance-driven model that connects clients with service providers quickly and efficiently.
We are building a high-performance sales and operations team and are seeking a Lead Generalist Supervisor to take on a key leadership role focused on revenue growth, team development, and operational execution.
Role Overview
The Lead Generalist Supervisor is responsible for both generating revenue and leading a team of Lead Generalists. This is a producing leadership role that combines sales performance with team management.
The Supervisor will:
Close residential and commercial service deals
Support and improve team sales performance
Manage and develop a team of 2–4 Lead Generalists
Drive weekly and monthly revenue targets
This role is designed for individuals ready to move from individual sales into leadership while maintaining strong earning potential.
Key Responsibilities
Sales & Revenue Generation
Close residential and commercial service deals
Follow up with inbound leads and outbound opportunities
Assist team members in closing deals and improving performance
Meet or exceed weekly and monthly revenue targets
Team Leadership & Coaching
Manage a team of 2–4 Lead Generalists
Provide training, coaching, and daily support
Monitor team performance, activity, and results
Maintain accountability and consistent execution across the team
Operations & Systems
Utilize BookingKoala and internal systems to manage jobs and clients
Ensure accurate notes, scheduling, and communication
Maintain high service quality and customer satisfaction standards
Hiring & Team Growth
Assist with onboarding and training new Lead Generalists
Support team expansion and staffing goals
Help build and maintain a fully staffed, high-performing team
Compensation Structure
This role offers a multi-layered commission and bonus structure:
Personal Sales Commission
Residential: 12%–16% per job
Commercial: 10%–15% per contract
Team Revenue Override
Earn 1%–2% on total team revenue
Bonuses & Incentives
Weekly volume bonuses based on performance
Recurring contract bonuses with ongoing monthly earnings
Performance accelerator opportunities with increased commission rates
Milestone bonuses tied to revenue and growth targets
Monthly KPI bonus pool based on performance metrics
Earning Potential
Uncapped income
Multiple revenue streams (personal production, team performance, and bonuses)
Increased earning potential through leadership and team growth
Qualifications
Required
Experience in sales, customer service, or commission-based roles
Strong communication and closing skills
Ability to manage multiple tasks and conversations
Self-motivated with a performance-driven mindset
Leadership ability or readiness to step into a leadership role
Preferred
Experience in home services, cleaning, or field services
Prior team leadership or supervisory experience
Familiarity with CRM or scheduling systems
Strong organizational and follow-up skills
Work Environment & Schedule
Remote-based position
Flexible scheduling with expectation of availability during peak hours
Weekend availability is preferred and incentivized
Growth Opportunity
This role is designed as a pathway into higher leadership positions, including:
Sales & Operations Manager
Regional Leadership Roles
Expanded operational and executive positions