Lead Product Owner (EMR)

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The Lead Product Owner – Clinical Administration & Billing is a senior individual contributor with end‑to‑end accountability for delivering mission‑critical clinical administration and billing capabilities within the iKnowMed (IKM) platform. This role owns the full product lifecycle—from discovery and backlog strategy through delivery, release, and continuous optimization—for complex, highly regulated healthcare solutions.

The Lead Product Owner partners deeply with Engineering, Architecture, Quality, Compliance, and Business stakeholders to ensure problems are clearly defined, solutions are technically sound, regulatory requirements are met, and customer value is delivered predictably at scale. This role operates with a high degree of autonomy, drives complex cross‑team dependencies, and sets the standard for product ownership excellence while mentoring other Product Owners.

This position requires strong domain expertise, technical fluency, and the ability to balance strategic intent with hands‑on execution in a fast‑moving, high‑impact environment.

Key Outcomes & Impact

End‑to‑end ownership of complex clinical and billing product domains, driving initiatives from concept through production release with minimal oversight

Strong engineering partnership resulting in efficient sequencing, reliable delivery, and well‑designed, scalable solutions

High‑quality delivery with a strong quality mindset—meeting sprint commitments, Definition of Done, and regulatory obligations with low defect leakage

Clear alignment of product goals, OKRs, and backlog priorities across leadership, business, compliance, and delivery teams

Continuous product evolution informed by customer feedback, lifecycle stage, regulatory change, and business priorities

Increased product delivery maturity through mentoring and coaching of Product Owners and influencing best practices across the organization

Key Responsibilities:

Product Ownership & Delivery

Own and evolve key IKM functional areas, including:

Clinical charting (Problems & Diagnoses)

Charge Capture and Billing workflows

Scheduling

Content ingestion into IKM

Message Center

Maintain and continuously groom a prioritized backlog that balances new capabilities, enhancements, technical debt, maintenance, and regulatory needs

Translate business, clinical, billing, regulatory, and non‑functional requirements into high‑quality user stories with clear acceptance criteria

Define release strategy, value‑based slicing, and incremental delivery plans to maximize customer and business impact

Drive estimation, sequencing, and scope trade‑off discussions with engineering partners

Stakeholder & Cross‑Functional Leadership

Represent the voice of the customer in prioritization, sprint planning, reviews, and release discussions

Proactively identify, manage, and communicate complex dependencies across product, engineering, quality, compliance, and operational teams

Engage Legal, Compliance, and Regulatory stakeholders to validate requirements and ensure audit‑ready delivery

Coordinate with PMO to align to and influence best‑practice standards for the Product Owner role

Quality, Risk & Operational Excellence

Lead UAT strategy and execution, refining development and testing practices to reduce risk and defects prior to release

Own defect backlog and triage process for assigned product areas; partner with Support and Account teams to ensure transparency and resolution

Identify, assess, and actively socialize delivery risks (in partnership with the Scrum Master)

Support CAPA‑level documentation and remediation activities as required

Coaching & Mentorship

Mentor and coach Product Owners on backlog management, refinement practices, stakeholder engagement, and delivery execution

Serve as a role model for strong product discipline, customer empathy, and outcome‑driven delivery

Minimum Requirement

• Degree or equivalent and typically requires 7+ years of relevant experience.

Critical Skills

7+ years of experience in Product Ownership, Product Management, or Agile delivery roles

Proven track record leading complex, cross‑functional product initiatives from concept through production release

Demonstrated success operating in highly regulated environments (healthcare, clinical systems, billing, revenue cycle, or equivalent)

Strong working knowledge of clinical workflows and billing concepts; experience with oncology, EHRs, or revenue cycle systems is a strong plus

Technical & Delivery Skills

High degree of technical fluency, with the ability to collaborate effectively with engineers and architects

Deep understanding of Agile/Scrum practices, backlog management, and incremental delivery

Experience balancing feature delivery with technical debt, platform stability, and performance needs

Strong documentation discipline with the ability to create clear, auditable artifacts

Leadership & Way of Working

Operates independently with sound judgment, thriving in ambiguity and complex decision‑making environments

Exceptional stakeholder management, communication, and influence skills

Strong customer empathy with the ability to frame problems, identify root causes, and deliver meaningful outcomes

Demonstrated ability to mentor peers and raise overall delivery maturity

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$116,200 - $193,600

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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