Lead QA Engineer job at Supportworks in Omaha, NV

Title: Lead QA Engineer

Location: Omaha, NE

Full Time

Manager/Supervisor

Job Description:

At Supportworks, we're transforming how contractors and homeowners connect and we're looking for a Lead QA Engineer to help us rebuild our QA function and shape how quality works at SolutionView.

To help rebuild our in-house QA processes, we're hiring two QA engineers: a Lead QA Engineer (this role) and another QA Engineer who will work alongside you. You'll have the opportunity to define how QA works at SolutionView — process, tooling, standards, and culture, with real backing and the autonomy to do it well. If you've ever wanted to lead and shape a QA function rather than inherit one, this is the role for you!

This role is hybrid and based in Papillion, NE.
Initially, the role will require a heavier in-office presence for training and relationship-building. After ramp-up, the schedule is 3 days in office and 2 days work-from-home.

Who We Are
Supportworks is more than a company, we’re a family of brands dedicated to transforming the contractor industry:

Foundation Supportworks: A leader in foundation and concrete repair products, empowering a network of contractors across North America.
SolutionView: A software innovator creating digital tools that redefine the contractor-homeowner experience.

What You'll Work On

SolutionView Tablet — our mobile sales app, available on iPad and Android tablets, used by home service contractors from start to finish during customer appointments, often in spotty connectivity. iPad is our most common deployment today

Admin Site — a web platform where companies configure workflows, pricing, and product logic to enable their unique sales, installation, and service processes

Customer Portal — a web experience where homeowners review appointment details, history, and approve/sign for proposed work

Integrations across systems like CRMs and third-party tools

What You'll Do
Build the QA Function

Define and document QA process, standards, and workflows from the ground up

Establish tooling and infrastructure for manual and automated testing

Set the bar for what “release-ready” means at SolutionView

Mentor and partner with our other QA Engineer hire

Own Mobile & Web Quality

Lead release quality across our tablet field app, web admin, customer portal, and integrations

Build a device coverage strategy (real devices, emulators, services like BrowserStack or Sauce Labs)

Own offline-first testing — sync conflicts, intermittent connectivity, and the messy realities of field use

Validate UI/UX behavior, responsiveness, and system interactions across iOS/iPadOS, Android, and modern browsers

Test Planning & Execution

Design and execute manual test plans, regression suites, and scenario-based tests grounded in real customer workflows

Expand and harden automated coverage (we currently use Sofy.ai)

Drive shift-left: ensure features are testable before development begins

Bug Triage & Partnership

Reproduce complex or inconsistent customer issues

Document clearly: steps to reproduce, expected vs. actual behavior, supporting evidence (logs, screenshots, recordings)

Partner with developers, PMs, and Support to validate fixes and ship with confidence

Provide a QA perspective in our support channels

Continuous Improvement

Spot patterns across bugs and recommend systemic fixes — not just one-off solutions

Raise the floor for the whole team through better tools, better process, and shared standards

What You Bring

5+ years of QA experience across mobile and web applications

You've built or substantially rebuilt a QA function before — process, tooling, hiring, the whole thing

Strong mobile testing background, especially; iOS / iPadOS and Android (iPad is our most common deployment)

Field-deployment realities: offline behavior, sync, device variability, intermittent connectivity

Web cross-browser testing experience

Comfort working in systems with configurable logic, conditional workflows, and data-driven behavior

Strong communication skills across technical and non-technical teams

Coaching and mentorship instincts as you'll be partnering with a QA Engineer who will work alongside you

Bonus Experience

Test automation framework experience (Appium, XCUITest, Espresso, Playwright, Cypress, etc.)

Experience with Sofy.ai or similar low-code automation platforms

Debugging with logs and basic data inspection (SQL, JSON, etc.)

Experience testing apps used by reps in the field (offline states, sync issues, device variability)

Experience hiring or scoping QA roles

Business analysis chops — gathering requirements, defining acceptance criteria, or writing user stories with PMs and stakeholders

Experience mapping customer workflows or business processes (BPMN, flowcharts, journey maps)

Comfort facilitating requirement-gathering sessions with non-technical stakeholders

Ready to Make an Impact

If you're passionate about building high-quality software, love digging into the details, and want to help shape products that truly matter, we'd love to hear from you!

Supportworks is an Equal Opportunity Employer (EOE).

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