**Lead Retail Customer Service Associate – Expert Customer Experience and Operational Leadership at blithequark**

Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our team at blithequark as a Lead Retail Customer Service Associate. As a key member of our retail team, you will be responsible for providing top-notch customer service, leading by example, and driving operational excellence in our stores.

**About blithequark**

blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to succeed. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to creating a culture that values diversity, inclusion, and growth. As a Lead Retail Customer Service Associate, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

**Key Responsibilities**

As a Lead Retail Customer Service Associate, your primary responsibilities will include:

* Demonstrating consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
* Managing production flow to ensure all production orders are done right and on time
* Taking customer orders, giving pricing information, performing consultative selling to customers, and recommending blithequark products and services
* Taking lead responsibility for digital imaging, scheduling, and running black and white or color production on full-service orders, including finishing services and large job management
* Setting up complex orders and performing multiple tasks at the same time
* Ensuring quality during and after the production process
* Ensuring communication among shifts
* Coordinating pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assists in the training of store team members
* Collates, sorts, and organizes customer orders
* Operates the Point of Sale terminal (POS), handles financial transactions, and makes change
* Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
* Follows instructions of supervisors and assists other team members in performing store functions
* Follows blithequark standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
* Secondary responsibility for coordination of all shipping-related services and activities, to include:
+ Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
+ Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
+ Offers assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies
+ Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels

**Minimum Qualifications and Requirements**

* High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills

**Essential Functions**

* Ability to stand during entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and knees
* Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal supervision
* Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

**Preferred Qualifications**

* Previous experience in a retail or customer-facing role
* Knowledge of shipping and logistics procedures
* Experience with Point of Sale systems and financial software
* Strong leadership and training skills

**Compensation and Benefits**

* Competitive hourly rate: $19.75 - $23.22/hr
* Eligibility for additional pay, premiums, or bonus potential
* Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
* Opportunities for career growth and professional development

**Quality Driven Management**

* Suggests areas for improvement in internal processes along with possible solutions
* Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
* Applies Quality concepts presented at training during daily activities
* Supports blithequark Quality initiatives

**Equal Opportunity Employer**

blithequark is an Equal Opportunity Employer, including Vets/Disability.

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic organization that is committed to making a difference in the lives of our customers.

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