Learning Services Operations Administrator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Avid is hiring an Operations Administrator to join its Learning Services team!
The Avid Customer Operations Team’s charter is to drive operational efficiency and strategy to support the Global Customer Care, Customer Success, and Learning Services groups within the Avid Customer Team organization. 
As the Operations Admin working with the Education Operations team, you will be a key contributor to the Avid Education Operations Team in processing the current operations and reviewing and recommending business process best practices.
The ideal candidate is detail oriented and is a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

ABOUT THE JOB 
General administration support of the ALP Program and ACSR Program

Follow communication procedures, guidelines and policies

Identify and assess customers’ needs to achieve satisfaction

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Ensure compliance of partners before releasing related benefits.

Work with the Curriculum Development team to ensure new products are properly setup in the systems

Coordinate testing for new offerings to ensure system is functioning

Perform general administrative and operational support tasks, including ad hoc requests and process coordination. 

Maintain and update P&L tracking files and operational reports. 

Manage courseware fulfillment and distribution for training deliveries. 

Create and maintain training courses in LearnUpon.

REQUIRED QUALIFICATIONS
1–2 years of experience supporting operations, administration, or customer support functions within a large technology or corporate organization 

Bachelor’s degree or equivalent professional experience preferred 

Experience working with CRM, LMS, and ERP systems preferred 

Familiarity with platforms such as Salesforce, and learning management systems is an advantage 

Exposure to operational workflows, data management, and order processing preferred

PREFERRED QUALIFICATIONS 
Proven experience in customer support and administrative operations within a fast-paced environment 

Strong verbal and written communication skills with professional stakeholder management abilities 

Excellent customer handling skills and problem-resolution capabilities 

Highly organized with the ability to multi-task, prioritize workload, and manage time effectively to meet monthly and quarterly deadlines 

Advanced proficiency in Microsoft Office applications, particularly Excel, including data tracking, and analysis 

Strong attention to detail with experience in data management, record accuracy, and maintaining process compliance 

Basic knowledge of procurement processes, including purchase order handling, vendor coordination, and documentation requirements 

Familiarity with order processing workflows, including registration, invoicing coordination, and operational follow-through  

Ability to work collaboratively across multiple teams, functions, and global stakeholders within a geographically diverse organization 

Self-motivated, adaptable, and proactive with strong analytical and problem-solving skills 

Experience working in dynamic operational environments with the ability to manage competing priorities efficiently 

Knowledge of any CRM and Salesforce is highly desirable

Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ABOUT AVID 
Avid makes technology and collaborative tools so creators can entertain, inform, educate, and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!