Loan Support Team Leader | AU | WFH

Setup and Location: Work from Home
Work Schedule: 9:00 AM – 5:00 PM AEDT | 7:00 AM – 3:00 PM PHT
Employment Type: Full-time

Ready to do work that actually excites you?

We’re looking for a highly experienced and proactive Lending Operations Team Lead to oversee offshore loan processing operations while supporting brokers, referral partners, and the Australian-based lending team. In this role, you’ll lead and mentor offshore staff, manage workflow allocation, review loan applications for accuracy and compliance, and act as the escalation point for complex lending scenarios and broker enquiries. You’ll play a key role in improving operational processes, driving efficiencies, and ensuring all lending activities align with Australian lending standards and internal procedures.

This role is ideal for someone with strong leadership capability, extensive experience in Australian mortgage or non-bank lending, and the ability to thrive in a fast-paced, high-performance environment.

What You’ll Do

Lead and support offshore loan processing staff

Assist with onboarding, training, and process implementation

Manage workflow allocation and monitor team performance

Provide guidance on lending scenarios and documentation requirements

Act as an escalation point for complex applications and broker inquiries

Support brokers and referral partners with lending-related queries

Ensure compliance with Australian lending standards and internal procedures

Review loan applications and supporting documentation for accuracy

Coordinate closely with the Australian-based lending team

Help improve offshore operational processes and efficiencies

Requirements
What You Bring 
We’re looking for someone who: 

Have a minimum of three years of experience within the Australian non-bank lending or mortgage operations industry

Extensive experience in Australian mortgage or non-bank lending

Previous experience in loan processing and lending operations

Leadership or team management experience preferred

Strong understanding of:

Prime and non-prime lending

Serviceability calculations

Compliance requirements

Income and bank statement analysis

Loan documentation processes

Excellent communication and stakeholder management skills

Ability to work independently and lead remote teams

Strong problem-solving and organizational skills

Preferred Experience

Experience leading offshore or remote support teams

Experience working with Australian brokers and lenders

Background in both operations and client-facing lending support roles

Exposure to scaling lending operations or offshore teams

Benefits

Why You’ll Love Working Here 

HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) 

Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) 

Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! 

Let’s Talk 
If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.