Looking for Salesforce Consultant (Sales Cloud & Service Cloud Voice) Remote Job Fulltime

Salesforce Consultant (Sales Cloud & Service Cloud Voice)

Full time Job

Remote Role

WebEx Interview

Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud.

o Hands-on experience with Service Cloud Voice and Amazon Connect integration.

o Strong understanding of Salesforce declarative tools and security model.

o Familiarity with CTI concepts and telephony integration.Experience in amazon connect or CTI

Certifications o Salesforce Certified Sales Cloud Consultant (preferred).

o Salesforce Service Cloud Consultant (preferred).

o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).

Key Responsibilities
• Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.

o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.

o Develop scalable solutions aligned with Salesforce best practices.

Business Analysis o Gather and analyze business requirements from stakeholders.

o Translate requirements into functional specifications and technical designs.

o Recommend process improvements leveraging Salesforce capabilities.

Integration & Automation o Implement automation using Flows and other declarative tools.

o Ensure seamless integration between Salesforce and Amazon Connect.

o Validate call routing, IVR flows, and screen pop functionality.

Testing & Deployment o Conduct UAT and support deployment to production.

o Troubleshoot issues related to voice integration and Salesforce configuration.

Training & Support o Provide end-user training and create documentation.

o Offer post-implementation support and resolve technical issues.

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