Loss Mitigation Representative
Greylock Federal Credit Union is focused on supporting member financial well-being through effective asset quality management. The Loss Mitigation Representative will manage delinquent accounts, conduct borrower outreach, and implement repayment solutions while ensuring compliance with regulatory guidelines.
Responsibilities
- Manage an assigned portfolio of early- to mid-stage delinquent consumer and mortgage accounts to minimize losses and support member resolution
- Contact borrowers via phone, email, and written correspondence to discuss past-due accounts and explain available repayment plans and standard loss mitigation options
- Review borrower financial information to assess eligibility for established repayment arrangements, deferments, or forbearance programs
- Negotiate feasible repayment arrangements within defined authority limits and document agreed-upon terms
- Maintain accurate and timely account notes and documentation to ensure compliance with federal, state, and Credit Union policies (e.g., NCUA, CFPB, RESPA, FDCPA)
Skills
- 1–3 years of collections or loss mitigation experience
- High school diploma or equivalent
- Strong communication, empathy, and negotiation skills with a member-focused approach
- Proficiency in Microsoft Office and collections systems
- Associate or Bachelor's degree
Company Overview