Mac Support Specialist

Duration: 6+ months
Compensation: $45-65/hr W2
Location: 100% REMOTE

Seeking a Mac Support Specialist to help build and mature enterprise Mac support operations during a large-scale Mac rollout initiative. This role will focus on support processes, documentation, runbooks, and end-user support best practices.

Requirements:
• 3+ years of experience supporting MacOS end users in an enterprise environment
• 2+ years of experience troubleshooting Mac hardware, software, and operating system issues
• 2+ years of experience creating technical documentation, knowledge articles, or support procedures
• 2+ years of experience working directly with end users in a support capacity
• 1+ year of experience working within an ITSM or ticketing platform (ServiceNow, Jira Service Management, etc.) preferred
Responsibilities:
• Provide advanced MacOS support for enterprise users
• Create and maintain support documentation and knowledge articles
• Develop field technician runbooks and support procedures
• Help establish scalable Mac support processes
• Partner with engineering and deployment teams during rollout activities
• Identify opportunities to improve support workflows and user experience

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