Managed Services Engineer - Azure
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Managed Services Engineer – Azure Storage is responsible for designing, deploying, and supporting enterprise file storage solutions in Microsoft Azure, with a primary focus on Qumulo file storage and native Azure Storage services.
This role partners closely with customers and internal teams to ensure storage platforms are secure, performant, scalable, and cost‑effective. The ideal candidate brings strong Azure storage expertise, operational discipline, and a customer‑first mindset, with a passion for continuous improvement and automation.
This is a fully remote role requiring a dedicated, distraction‑free home office and active participation in video meetings. Occasional travel may be required.
Role Description
Design, deploy, and support Qumulo file storage clusters in Microsoft Azure
Administer Azure Storage services, including Azure Files, Blob Storage, and Managed Disks
Monitor, troubleshoot, and resolve storage performance, capacity, and availability issues
Optimize storage environments for performance, resiliency, security, and cost efficiency
Lead and contribute to managed services projects and service improvement initiatives
Engage directly with customers through meetings, incidents, change requests, and project delivery
Develop, maintain, and follow Standard Operating Procedures (SOPs) for storage operations
Implement monitoring, alerting, and reporting using Azure Monitor and Log Analytics
Support Infrastructure as Code (IaC) and automation initiatives for repeatable deployments
Track time and document work accurately in SHI systems
Participate in audits, compliance activities, and a rotating on‑call schedule
Escalate complex issues and collaborate with senior engineers and architects when needed
Provide support and guidance to lower‑tier engineers as needed
Technical Focus Areas
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Qumulo file storage in Microsoft Azure
Azure Files, Azure Blob Storage, Managed Disks
Azure Virtual Machines and Networking
Identity, security, and access controls related to storage
Monitoring, logging, and alerting
Automation and Infrastructure as Code
Behaviors and Competencies
Collaboration: Can proactively seek out diverse perspectives, facilitate open communication among team members, and drive toward consensus and action.
Initiative: Can proactively seek out challenges, initiate projects, and contribute to innovative ideas.
Communication: Can effectively communicate complex ideas and information to diverse audiences and can facilitate effective communication between others.
Customer Service: Can proactively seek out customer feedback, empathize with customers, and tailor solutions to their unique needs.
Technical Troubleshooting: Can proactively seek out potential technical problems, initiate preventive measures, and contribute to innovative solutions.
Time Management: Can consistently use time effectively, balance multiple tasks, and meet deadlines.
Organization: Can effectively coordinate multiple projects, delegate tasks where appropriate, and employ advanced organizational tools and methods.
Willingness to Learn: Can regularly integrate new skills and knowledge into daily work and is open to feedback and making changes accordingly.
Self-Development: Can actively seek feedback and use it constructively for personal growth.
Skill Level RequirementsQumulo file storage deployed in Azure
Azure Files, Blob Storage, Managed Disks
Azure Monitor, Log Analytics, and Azure Backup
Infrastructure as Code using Terraform and/or ARM/Bicep
Automation and scripting using PowerShell, Python, and/or Azure CLI
Working knowledge of Windows Server, Linux, SMB/NFS permissions and access control
Strong analytical, troubleshooting, and problem‑solving abilities
Excellent written and verbal communication skills
Ability to manage priorities and meet deadlines in a fast‑paced environment
Strong sense of ownership, accountability, and customer focus
Collaborative, team‑oriented mindset
Adaptability and commitment to continuous learning
Ability to work effectively in a remote, camera‑on environment
Other RequirementsBachelor’s degree in a relevant field or equivalent practical experience
3–5 years of experience in a managed services or Azure‑focused engineering role
Hands‑on experience supporting production Azure storage environments
Experience using version control systems (Git, Azure DevOps)
Up to 10% travel annually
Ability to work occasional overtime or holidays as business needs require
Participation in a rotating on‑call schedule
Must maintain utilization targets set by leadership
Must successfully pass a CJIS background check upon hire and annually thereafter
Certifications
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Microsoft Azure Associate‑level certification (AZ‑104 or equivalent), or ability to obtain within 3 months
ITIL v3+ certification, or ability to obtain within 6 months
Preferred Requirements
Experience supporting large‑scale or performance‑sensitive file workloads
Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
Experience with monitoring, alerting, and automation practices
Experience supporting regulated environments (e.g., CJIS, FERPA)
The estimated annual pay range for this position is $125,000 - $155,000 which includes a base salary and bonus/commissions. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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