Manager, Asset Performance & Remote Operations (EMEA)

Endless Surf is on a mission to shape the future of surfing beyond the ocean. Bringing powerful, efficient, and customizable waves to inland reaches around the globe, we are creating world-class surf experiences alongside visionary developers that are centered around our next-generation wave generating technology.

As a company, we strive to challenge the status quo and push the boundaries of what is possible when it comes to moving water. Although our individual skillsets are diverse, we are a close-knit team that is grounded by our passion for the ocean, mountains, and the great outdoors.

Position                            Manager, Asset Performance & Remote Operations (EMEA)
Department  
               Endless Surf Operations 
Location                           Europe (remote)
Reports to
                      Director of Projects and Operations   

Purpose

We are seeking a Manager, Asset Performance & Remote Operations (EMEA) to help build and lead our global approach to remote monitoring, asset performance, and field service response. This is a hands-on, build-and-run role responsible for co-creating the operating model, systems, and processes that ensure our surf lagoons consistently meet operational and performance requirements. Using your industry and engineering experience you will operate at the intersection of industrial systems, digital monitoring platforms, and field operations, acting as performance monitor, the first point of escalation for technical issues, existing client interface, and as a key contributor to the ongoing evolution of our technology.

Key Responsibilities – What You’ll Be Up To

Remote monitoring of real-time performance across global installations, including uptime, system performance, and key operating parameters

Act as the first point of contact for client queries, escalation and response for all technical issues across EMEA sites, diagnosing issues remotely and coordinating rapid response actions cross functionally

Lead on-site troubleshooting for critical incidents, mobilizing and managing internal stakeholders, third-party service providers and supplier partners when required

Ensure root cause analysis reporting and rapid restoration of operations to meet contractual uptime obligations where affected

Manage and lead workflow and first response for maintenance and inventory tickets within the facility/asset management software, ensuring client maintenance compliance, rapid repair and proactive onsite inventory replenishment management

Review and improve preventive and predictive maintenance strategies and processes and coordinate implementation of improvements at client facilities

Review and improve trend analysis and performance-based reporting for internal and external stakeholders to ensure contractual performance compliance and establish continual improvement opportunities

Develop and improve standard operating procedures (SOPs), escalation workflows, and maintenance and inventory management frameworks

Work closely with our engineering team, and third-party software partners to help enhance functionality of our facility/asset management monitoring and alert system

Reporting Structure

This role operates within a matrix environment of local regional leadership and functional and strategic performance direction from the head office in Canada, requiring strong cross-functional collaboration and clear communication.

Qualifications & Experience – Hard Skills Qualify You

10+ years of experience in industrial operations, asset management, or field service environments

Degree in Mechanical, Electrical or Industrial Engineering required

Applied modeling and simulation experience using CFD and FEA analysis or similar is preferred

Proven experience managing or improving remote monitoring, CMMS, or asset performance systems

Experience in creating and implementing predictive and preventative maintenance systems and processes

Demonstrated ownership of uptime, reliability, or SLA-driven performance environments

Experience leading incident responses and troubleshooting across multiple sites

Strong background in industrial mechanical and electrical systems, including but not limited to:

Motors, blowers, or compressors

Variable Frequency Drives (VFDs), preferably including systems from ABB

Industrial control systems (PLC/SCADA exposure preferred)

Process piping, valving and duct work

Fluent English speaker and communicator, including technical English

Preferred Experience

Candidates are likely to come from mature industries such as:

Industrial automation and controls (e.g. Siemens, Schneider Electric, ABB)

Compressor and blower systems (e.g. Atlas Copco, Ingersoll Rand)

HVAC, energy systems, or industrial service organizations

Water or process infrastructure environments

Soft Skills – Interpersonal Skills Make a Difference

Strong problem-solving and diagnostic capability in complex systems

Ability to operate effectively in a fast-paced, ambiguous, scaling environment

Experience building processes and systems from first principles

Excellent stakeholder management across technical, operational, and client-facing teams

Structured, data-driven decision-making under pressure

Hands-on, proactive, and solutions-oriented

Comfortable taking ownership and making decisions in high-pressure situations

Strong communicator with the ability to influence across functions

Ability to travel frequently and at short notice, engaging directly on-site when required

WhiteWater Competencies – Competencies Show Us You Belong Here

Accountability – We do what we say

Collaboration – We work well together

Customer Focus – We know and respond to our customers

Communication – We listen to and understand each other

Authenticity – We are honest and trust each other

Resilience – We deal effectively with pressure

Flexibility & Adaptability – We respond to change

Leadership Competencies:

Managerial Courage – We make tough decisions

People Development/Leadership – We develop others

Action Orientation – We take ownership and deliver results