Manager Business Office
Overview
Business Office Manager
The Manager Business Office is responsible for overseeing campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Key areas of accountability include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Manager supports company operations while maintaining professional office systems and providing personnel supervision.
In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -
Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment
Responsibilities
Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds
Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans
Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely
Manage campus inventory of textbooks and supplies, including physical counts and variance resolution
Accurately process student account transactions, including credits, charges, adjustments, and exceptions
Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests
Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments
Support adherence to accounting standards and policies in collaboration with Campus Support Center
Assist with campus facility operations as needed
Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
Recognizes and rewards employee contributions and achievements
Other duties as assigned
Qualifications
Education & Experience
HS Diploma or GED (required)
Bachelor’s degree in business related field (preferred)
Minimum three (3) years of experience in a business office environment (required)
Minimum of three (3) years of online higher education experience in a business office setting (preferred)
Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred)
Skills
Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross-functional knowledge
Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)
Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion
Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis
Maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes
Understand the implications of new information for both current and future problem-solving and decision-making
Be aware of others' reactions and understanding why they react as they do
Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
Present ideas in a clear and compelling manner, both verbally and in written format
Exceptional listening skills
Intermediate level presentation and training facilitation skills
Drive, and be accountable for, results in a fast-paced environment
Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)
Standard Abilities
Able and willing to:
Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Work Environment
Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is eligible for a remote, hybrid, on campus, or an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
No travel required