Manager, Business Systems
Overview
Overview:
We’re seeking an exceptional Manager, Business Applications to lead a team of Business Analysts responsible for the administration, support, and optimization of our core enterprise HRIS, CRM, and ERP platforms along with associated Tier 2 tools in our application ecosystem. This role sits within the Corporate IT organization and reports to the Director of Business Technology.
You'll be both a hands-on leader and a people manager – guiding your team through day-to-day support operations while owning vendor relationships, driving platform health, and helping set the direction for how HealthEdge gets value from its business applications.
What We Need From You:
Manage, mentor, and develop a team of 6–8 Business Analysts supporting HRIS, CRM, ERP, and adjacent platforms
Set clear goals and priorities, conduct regular 1:1s, and foster a collaborative, high-performing team culture
Serve as an escalation point for complex issues and cross-functional stakeholder conflicts
Partner with the Director of Business Technology on team structure, hiring, and capability development
Oversee Tier 2 support operations across HRIS, CRM, ERP, and associated tools, ensuring SLOs & SLAs are met and issues are resolved with appropriate urgency
Ensure platform configurations, access controls, and administrative processes are well-documented and consistently maintained
Act as a hands-on contributor when needed — reviewing configurations, supporting implementations, or jumping into complex tickets alongside your team
Manage relationships in partnership with the Director of Business Technology with application vendors and implementation partners, including contract renewals, escalations, and roadmap alignment
Stay current on platform releases and evaluate new features for adoption relevance
Coordinate with vendors to resolve systemic issues and ensure HealthEdge is getting full value from its investments
Build strong relationships with business owners in HR, Finance, Sales, and Operations to understand their needs and translate them into platform improvements
Drive intake, prioritization, and delivery of enhancement requests across the portfolio
Communicate project status, risks, and decisions clearly to both technical and non-technical audiences
Establish and maintain standards for application change management, testing, and documentation
Identify opportunities to streamline and improve business processes through better platform utilization
Support audit and compliance requirements (e.g., SOX, HIPAA) as they relate to application access and change controls
What You Will Bring To HealthEdge:
5–8 years of experience in business applications, enterprise systems, or IT operations roles
2+ years of people management experience, including performance management and team development
Hands-on experience with HRIS, ERP, and CRM applications
Strong understanding of ITSM concepts, ticketing workflows, and support operations
Experience managing vendor relationships and participating in contract or renewal discussions
Proven ability to prioritize and manage competing demands across multiple platforms and stakeholders
Excellent communication skills – comfortable presenting to business leaders and partnering across functions
Healthcare or SaaS industry experience preferred
Experience supporting a post-merger application integration or consolidation preferred
Familiarity with integration platforms or middleware preferred
HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers. Geographic Responsibility: While HealthEdge is located in Boston, MA you may live anywhere in the U.S. Type of Employment: Full-time, permanent FLSA Classification (USA Only): Exempt Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work across multiple time zones in a hybrid or remote work environment.
Long periods of time sitting and/or standing in front of a computer using video technology.
May require travel dependent on company needs.
The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.
Candidates may be required to go through a pre-employment criminal background check. HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.
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**The annual US base salary range for this position is $139,000 to $150,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will be determined during the interview process and is based on a combination of factors including, but not limited to, your skills, experience, qualifications and education.