Manager, Clinic Operations & Strategic Initiatives

Clinic Operations & Strategic Initiatives Manager Wanted!

This is not a role for someone looking to hold the line. It is a role for someone who wants to move something — a regional clinic operation, a national CRM deployment, or a patient experience program that doesn’t fully exist yet — and who has the operational credibility and leadership presence to bring others with them.

The Manager, Clinical Operations & Strategic Initiatives is a fixed-term contract position created in response to two concurrent strategic imperatives: the field rollout of the clinic CRM system, and the development and execution of a national Voice of the Customer and patient experience program.

Two positions are available. One for each strategic stream. Both carry the same operational mandate: lead a portfolio of Regional Clinic Managers, own the P&L and operational performance of a regional clinic network, and drive a defined strategic initiative to completion.

Why You’ll Love It Here:

Purpose-Driven Impact: This role directly influences how care is delivered across the clinic network — from operational performance to patient experience — ensuring clinics are equipped, supported, and delivering at the level expected by both patients and partners.

Build What Doesn’t Fully Exist Yet: This role supports two major initiatives that require dedicated leadership with deep operational roots and the ability to execute with rigour in a complex, multi-site healthcare environment.

Leadership Opportunity: Lead, coach, and develop Regional Clinic Managers while representing clinic teams within broader leadership discussions.

Hear from Our People: https://www.youtube.com/watch?v=gySeQnPY7Tg

What & Where: Full-Time, Temporary (12 Month Contract) & Remote across Canada

Closing Date: June 24, 2026

Your Mission:
Shared Accountabilities (Both Streams)

Regional People Leadership

Lead, coach, and develop Regional Clinic Managers, creating the conditions for strong operational performance, professional growth, and accountability

Act as the primary leadership presence for RCMs

Set clear performance expectations and conduct regular one-on-ones and development planning

Represent clinic teams and escalate risks with context and recommendations

Regional P&L & Operational Performance

Own operational performance across the regional clinic portfolio, including patient throughput, clinic utilization, staffing levels, and budget adherence

Monitor KPIs such as time to first contact, time to treatment, chair utilization, and staffing compliance

Partner with finance to manage the regional P&L and identify variance drivers

Ensure clinic readiness for new therapy launches and program changes

Stakeholder Representation & Cross-Functional Collaboration

Serve as the senior operational voice for the regional clinic network

Build working relationships with Clinical Excellence & Quality, Systems & Analytics, and commercial partners

Communicate upward with precision, translating operational dynamics into clear leadership updates

Strategic Streams
Stream A — Clinic CRM Rollout
Focus: Field deployment of the clinic CRM — ensuring clinic readiness, staff adoption, and operational integration at the regional level

Key Responsibilities:

Serve as the primary operational leadership contact for the clinic CRM rollout

Lead clinic readiness assessments, including workflow impacts, staff preparation needs, data migration requirements, and infrastructure readiness

Develop and execute a regional rollout plan in partnership with Systems & Analytics and implementation leads

Drive adoption, not just installation, embedding the CRM into daily workflows

Identify and escalate implementation blockers (technical, operational, or human)

Capture and synthesize field-level insights and improve deployment across sites

Represent clinic operations in CRM governance forums

Additional Requirements for This Stream:

Experience leading or significantly contributing to a technology or system deployment in a clinic or healthcare environment

Comfort working alongside technical and IT teams, bridging the gap between system design and clinical workflow

CRM experience is an asset

Stream B — Voice of the Customer & Patient Experience
Focus: Building and executing a national patient experience and Voice of the Customer program

Key Responsibilities:

Design and execute a national patient experience survey program, establishing methodology, cadence, and tooling

Implement patient experience improvement initiatives based on survey findings

Build feedback loops between the clinic floor and leadership

Partner with BD and Commercial teams to translate patient experience data into messaging and positioning

Identify patterns across the clinic network and drive targeted improvement

Develop reporting frameworks to provide leadership visibility into patient experience performance

Champion the patient perspective in operational and leadership conversations

Additional Requirements for This Stream:

Exposure to patient experience measurement, quality improvement methodology, or Voice of the Customer programs in a healthcare context

Experience working with commercial, BD, or marketing teams and translating patient data into insights for business development

Leadership Responsibilities

Provide clear direction, set measurable goals, and hold team members accountable

Coach and support team members through feedback and performance conversations

Foster a high-performing, inclusive team culture aligned with business objectives

What You Bring to the Table:

Experience & Background

Significant experience in clinic operations or a multi-site healthcare delivery environment

Demonstrated people leadership experience, including developing managers

Experience managing operational performance and P&L

Track record of executing strategic or transformation initiatives

Strong stakeholder engagement skills and ability to translate complexity into clarity

Leadership Profile

Transformational energy — you don't accept that the way things are is the way they have to be. You bring others with you when you push for change, rather than pushing past them.

Operational credibility — the RCMs and clinic teams you lead will know whether you understand their world. You do — and it shows.

Execution discipline — transformation without delivery is just conversation. You finish what you start, and you build the habits and systems in your team that make sustained delivery possible.

Clear, direct communication — you say what you mean, you mean what you say, and you adjust your message for the audience without losing the substance.

Comfort with ambiguity — this business is mid--transformation. Not everything is built yet. You find that energizing rather than frustrating.

Compensation: At BioScript, your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location.

We're proud to be an equal opportunity employer. As a people-centric organization, we’re committed to fostering a welcoming culture free of discrimination, and to providing a healthy and safe work environment where all team members can thrive as individuals. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day. 

We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation, including Quebec’s Charter of the French Language, this job posting is provided in both French and English when required. For positions based in Quebec, French language proficiency is required to perform day-to-day duties. 

We encourage and accept all applications, however, only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries, please email the talent acquisition team at recruitment@bioscript.ca. 

Ready to Lead with Impact? Join us at Coverdale Clinics, where “patient care is in our DNA.

Watch what we do: https://www.youtube.com/watch?v=Prd_s5vXynQ

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