Manager, Document Operations
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.
Job SummaryDocument Operations Manager leads document handling, from mail/digital intake to secure storage and distribution, focusing on efficiency, compliance, and tech systems (scanners, software) while managing staff, budgets, and vendor relations to ensure smooth workflows, data accuracy, and accessibility for all users, bridging physical and digital document lifecycles.
Responsibilities
Workflow & Processing: Oversee daily tasks like scanning, indexing, printing, and mailroom operations, ensuring timely and accurate completion. System Management: Maintain uptime and performance of document management systems (DMS), printers, scanners, and related software. Team Leadership: Hire, train, and manage document control staff, setting performance goals and monitoring KPIs.
Strategy & Policy: Develop and implement document control procedures, standards, and tools for the organization. Compliance & Security: Ensure all document handling adheres to legal, regulatory, and internal security policies. Vendor & Resource Management: Manage external vendor relationships (e.g., postage, equipment) and maintain supplies (paper, ink).
Day-to-day operations management
SLA monitoring and achievement
Capacity planning and resource allocation
Incident management and escalation
Process optimization and efficiency improvements
Quality assurance and testing
Competencies
Technical: Proficiency with DMS software, MS Office, data analysis, and hardware (scanners, printers).
Leadership: Strong communication, project management, problem-solving, and team leadership skills.
Operational: Knowledge of organizational effectiveness, workflow optimization, and financial management.
Change Management: Experience leading organizations through the transition from manual to automated processes, which includes training staff and overcoming adoption resistance.
Project Management: Proficiency in Agile or DevOps methodologies to manage the end-to-end lifecycle of automation projects, including testing in "sandbox" environments.
Stakeholder Partnership: Ability to consult with C-level leaders to define ROI and identify high-impact automation opportunities.
Education/Certification RequirementBachelor's degree
Required5-7 years in operations or production support
Strong analytical and problem-solving skills
Project management experience
Customer service orientation
Process documentation skills
PreferredExperience with SaaS operations
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.