Manager of Site Operations

Manager of Site Operations

Location:


Business Unit:
CAREonsite

Ignite Your Career with CAREonsite!

Join Our Dynamic Team: Manager of Site Operations

At CAREonsite, we are passionate about providing exceptional on-site and virtual medical services across the nation. Our commitment to operational excellence, client satisfaction, and a supportive work environment for our employees sets us apart. We are looking for a driven and dynamic Manager of Site Operations (MSO) to join our team and lead the charge in delivering top-tier service and operational success.

Why CAREonsite?

• Make an Impact: Your leadership will directly influence our operational effectiveness and client satisfaction.
• Growth Opportunities: We invest in your professional development, offering clear pathways for career advancement.
• Supportive Culture: Join a team that values collaboration, innovation, and employee well-being.

As the MSO, you will play a pivotal role under the guidance of the Operations Manager. You will oversee service delivery, personnel management, client services, and financial performance across multiple accounts. Your mission: to lead our front-line teams, optimize workflows, and collaborate with stakeholders to achieve unparalleled operational excellence.

Key Responsibilities:

General Operations:

• Oversee daily operations, ensuring top-notch quality and compliance.
• Hire, train, and schedule employees while managing contracts and budgets.
• Enforce internal policies and procedures to maintain high standards.

Primary Duties:

• Foster a collaborative work environment with effective communication channels.
• Lead and inspire staff to reach their full potential.
• Manage payroll, performance evaluations, recruitment, and retention efforts.
• Partner with leadership to exceed contractual obligations.
• Enhance customer service through policy and protocol review and enforcement.
• Effectively manage budgets, ensuring optimal resource allocation.
• Maintain excellent communication with clients, staff, and business units.
• Be accessible for phone and video calls to support and facilitate communication.

Client Services:

• Collaborate with Medical Client Leads (MCL) to resolve client-driven issues.
• Plan and facilitate regular meetings and reviews with clients.
• Refine presentations and address personnel and service issues promptly.
• Support timely client invoicing by providing necessary information.

Employee Engagement:

• Implement innovative strategies to create a positive work culture.
• Develop and execute plans to attract and select exceptional candidates.
• Provide comprehensive training and ongoing support.
• Partner with HR to ensure appropriate staffing levels and efficient schedules.
• Mentor and guide team members, offering professional development opportunities.
• Address employee concerns and resolve conflicts promptly.
• Facilitate regular meetings with team leaders and front-line teams for updates.

Supervisory and Leadership Skills:

• Inspire and motivate through exceptional leadership.
• Communicate effectively with diverse stakeholders.
• Prioritize tasks and take accountability for delivering results.
• Build and lead highly effective teams, fostering a culture of excellence.

Business Skills:

• Collaborate with various stakeholders to achieve shared objectives.
• Apply analytical and problem-solving skills to operational challenges.
• Thrive in a fast-paced environment, meeting project standards for turnaround time and quality.
• Demonstrate strong financial literacy and proficiency in MS Office (Word, Excel, PowerPoint).

Communication Skills:

• Gather buy-in from leadership through strategic thinking.
• Establish and maintain positive relationships with co-workers, providers, and clients.
• Apply exceptional interpersonal, facilitation, presentation, and public speaking skills.
• Participate in periodic on-camera presence for this remote position.

Qualifications:

• Required: 2-3 years of direct experience managing employees.
• Required: Proficiency in Microsoft applications, particularly Excel.
• Preferred: Associate�s or Bachelor�s degree in Healthcare.
• Preferred: Experience working in a healthcare setting.

Ready to take the next step in your career? Apply now and become a key player in our mission to deliver exceptional healthcare services nationwide.