Manager - Operational Risk

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
 
About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Key work level accountabilities for this level of role
Accountable for providing a quality service to customers and stakeholders
Works within established frameworks and procedures
Delivers outputs that are clearly defined
Make suggestions for improvements to the work of the team
Work flexibly and build constructive and supportive working relationships with teams across the M&G plc and suppliers;
Ability to operate remotely, in a diverse and multi-cultural environment.  International work or consultancy exposure would be a definite plus
Use of business understanding and expert judgement, to quickly identify underlying issues and escalate issues, where appropriate.
Be personally accountable for identifying, assessing, managing and reporting risks within your area of responsibility, including supporting formal risk management activities e.g. Risk & Control Self Assessments and timely closure of Assurance action
Key accountabilities for this role

The primary responsibilities for this role will be the administrative maintenance and support of the enterprise and non financial risk management and reporting system MetricStream, as well as direct user support to achieve an accurately maintained and working platform. This will include:
Metricstream GRC Library Management
Issue record amendments in line with governance processes
Organisation restructuring activity including 3rd party organisations
Updates to Legal Entity values
Management of the PDMS module
Providing support to users for the management of their own records such as Control Library records, Policy documents, Self assessments of controls or other objects
Metricstream system access approvals and support
Change management, maintenance and support on system updates and changes
Collaboration with the IT support team and Metricstream vendor for the successful resolution of user reported defects and system changes
Contributing to the design of further processes to support the extending use of Metricstream in response to business needs and change initiatives being delivered
Competence / Knowledge / Skills required

Experience Required

Essential
Recent experience and knowledge of Metricstream at a Financial Services organisation in an administrative or Superuser/SME capacity

Desirable
Min 3yrs experience in a Risk/Audit function/Big4 within a financial institution with a focus on Operational and Non Financial Risk and Compliance
Supporting senior team members to deliver work
Validating the accuracy of system outputs
Supporting a change project or system upgrade
Working as part of a multi location team

Knowledge Required

Essential
Knowledge of Metricstream systems and their application

Desirable
Knowledge of Risk & Compliance in a Financial Services organisation
Knowledge of IT and support functions in a Financial Services organisation
Components of a Risk Framework
Understanding of M&G plc, its products, systems and distribution methods
Strong knowledge of using Microsoft office tools such as Teams, Word, Excel PowerPoint and PowerBI

Skills

Essential
Ability to deliver the task at hand to challenging and defined timelines
Ability to quickly learn and assimilate key processes and procedures
Strong written and verbal communication
Ability to analyse business requirements, highlighting key considerations or new requirements
Attention to detail and effective root cause analysis
Excellent Time Management skills
Strong stakeholder management skills, with the ability to successfully navigate a complex organisation as well as build strong relationships and work collaboratively with teams across the business

Desirable
Strong analytical skills in order to identify key themes to be able to identify improvements to our ways of working
Ability to make quick independent decisions based on logical thought processes

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.