Manager, SaaS Implementation & Delivery Operations (Professional Services)

• *Title:**

Manager, Implementation & Delivery Operations (Professional Services)
• *Reports To:**

SVP Account Management Services
• *Location:**

Remote or

Hybrid (Portsmouth, NH)
• *Opportunity Overview:**

A fast growing SaaS ecommerce company is searching for a
• *Delivery Operations leader**

to run the project management and implementation function supporting their Professional Services organization. This role is responsible for ensuring successful delivery of
• *dozens to hundreds of concurrent customer implementations**

, including website builds, enhancements, and ongoing client services. They are specifically looking for leaders who have worked in
• *customer-facing SaaS implementation, onboarding, or Professional Services delivery environments.
• *This role is NOT focused on internal IT project management or enterprise transformation.

Backgrounds that
• *will not be a fit**

include
• *:**

Internal IT PMO leadership, Infrastructure or capital project management, Manufacturing or construction program management, or Enterprise transformation / internal systems initiatives.
• Strong preference for candidates on east coast of US for frequent in-person collaboration in Portsmouth, NH.
• Unable to consider candidates outside the US or who require visa sponsorship.
• *Who Is Most Likely to Succeed in This Role
• 8+ years leading
• *customer-facing SaaS implementation, onboarding, or Professional Services delivery teams.
• 3+ years managing
• *Project Managers, Implementation Managers, or Delivery Leads

responsible for customer deployments.
• Experience leading
• *delivery operations across multiple concurrent customer projects**

, including establishing delivery standards, processes, and intake discipline.
• Proven experience managing
• *delivery capacity, utilization, and risk across a portfolio of implementations**

, not just individual projects.
• Comfortable operating in
• *deadline-driven client delivery environments**

where successful execution across many concurrent projects is critical.
• Strong understanding of
• *Professional Services operations**

, including utilization, forecasting, and how delivery execution impacts revenue and margin.
• Ability to translate
• *delivery metrics, utilization data, and operational reporting**

into clear recommendations for leadership.
• Familiarity with
• *PSA environments and delivery reporting tools**

that support time tracking, utilization, and delivery visibility.
• Comfortable applying
• *structured delivery frameworks**

while maintaining a pragmatic, execution-oriented approach.
• Leadership style that brings
• *structure, clarity, and repeatability**

to fast-moving delivery teams while supporting individual PM development.
• PMP

or similar program management certification is
• *strongly preferred**

.
• *What You Will Do
• Lead the
• *Project Management and Delivery Operations function

supporting Professional Services.
• Oversee delivery across
• *dozens to hundreds of concurrent customer implementations**

.
• Directly manage and develop a team of
• *Project Managers responsible for customer implementations**

.
• Establish
• *intake, prioritization, and delivery planning processes**

across the project portfolio.
• Monitor
• *delivery capacity, utilization, and risk across the entire services portfolio**

.
• Translate delivery data into
• *clear operational insights and leadership recommendations**

.
• Partner with
• *Finance and Services leadership on forecasting, delivery planning, and operational execution**

.
• Help define requirements for future
• *Professional Services Automation (PSA) tooling and delivery infrastructure**

.
• *What the Employer Offers**
• Competitive salary.
• Health, dental, vision, and 401(k) plans.
• Unlimited Flexible Time Off (FTO).
• Minimal travel, estimated 10% annually.

TalentScale Partners
• is a boutique executive search and recruiting firm purpose-built for high-growth organizations, venture-backed startups, and PE portfolio companies. We focus on partnering with our clients to attract, select and hire top-tier leaders and high-impact team members through executive & retained search, project-based recruiting, embedded RPO & contract recruiting, and f

Apply tot his job