Manager, Shared Services – Cloud Engineering, FedRAMP

Job Description:
• Manage a team of Engineers: conduct 1:1s, performance reviews, hiring, and career development in a distributed remote friendly environment.
• Own the technical roadmap for shared cloud infrastructure across Azure and AWS, balancing reliability work against longer-term platform improvements.
• Set and enforce standards for infrastructure-as-code (Terraform, Helm, Kubernetes), documentation, and operational readiness.
• Make technical decisions and trade-offs for application-layer infrastructure including Elasticsearch, RabbitMQ, and Redis, and serve as the escalation point for the team.
• Run sprint planning, manage cross-team dependencies, and keep delivery on track.
• Lead post-incident reviews and ensure follow-up items get resolved.
• Work with Security and Compliance to keep FedRAMP and SOC 2 controls current.
• Be the main engineering contact and collaborate with Development, Product, and Security teams, turning their requirements into platform priorities.
• Represent the team in architecture reviews and planning discussions with leadership.
• Use and promote the use of AI-assisted tooling including LLM-based automation and AI-driven observability for use in engineering workflows.

Requirements:
• 8+ years in Cloud Engineering, DevOps, or Infrastructure Engineering, with at least 3 years managing engineers directly.
• Hands-on background with Azure and/or AWS — Kubernetes, microservices, and cloud security fundamentals (PIM, RBAC, and JIT privilege elevation among others).
• Experience implementing and running critical production level SaaS products with high availability requirements with a focus on some combination of Elasticsearch, RabbitMQ, and Redis among others.
• Experience in or adjacent to FedRAMP-authorized environments.
• Comfortable explaining technical trade-offs to non-technical stakeholders.
• Familiarity with Agile methodologies and experience with Azure DevOps.
• Excellent written and verbal communication with the ability to translate complex technical concepts for non-technical stakeholders.

Benefits:
• healthcare insurance
• pension/retirement matching
• comprehensive life insurance
• employee assistance program
• time off plans
• paid company holidays