Mapping City/Country Expert

Role Objective

The team works on keeping map data accurate and updated based on real-world changes. The work includes reviewing issues submitted by map users and testing location results shown in web search and map platforms.

The Mapping City/Country Expert supports transit and mapping data quality by providing local market expertise and improving city and country-level data accuracy.

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Responsibilities – City Expert

Communicate with internal teams and external partners to support project goals

Create city-level transit data policies based on local market needs and regulations

Identify user expectations, data gaps, and transit-related issues

Improve transit data models using local knowledge of transportation systems

Validate and review updated transit data

Edit and maintain different types of transit data

Resolve complex mapping and transit data issues

Support Program Managers in communication with data providers and partners

Conduct field research to verify transit information and user issues

Support outage and alert management for assigned cities

Manage city-specific data pipelines using internal platforms and basic programming skills

Responsibilities – Country Expert

Create country-specific guideline documents for operations teams

Provide local expertise for mapping policies and regional regulations

Support mapping operations with knowledge of traffic laws, landmarks, and political mapping formats

Review and troubleshoot mapping and operational issues

Act as a point of contact for country-specific mapping questions

Perform quality audits and identify operational errors

Review imported mapping data before system integration

Collaborate with internal teams to ensure correct political and regional formats are applied

Requirements

1–3 years of relevant experience

Bachelor’s degree or equivalent experience

Good communication skills in English and local language

Tech-savvy with basic programming knowledge (Python, Java, C#, or C++)

Familiarity with GIS or mapping tools

Strong knowledge of local transit systems, traffic laws, and landmarks

Comfortable working in a fast-changing environment

Strong analytical and problem-solving skills

Excellent attention to detail

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