Market Lead and Client Success Manager

Own Payer Partnerships and Drive Measurable Growth

Meet Mae

Mae is a venture-backed digital health company focused on improving outcomes for mothers, babies, and families. We combine digital care with culturally competent, community-based support to close gaps in access and improve both physical and emotional well-being.

Our model centers on continuous engagement, early risk identification, and community-led care. We partner with healthcare payers to address maternal health disparities, deliver measurable outcomes, and reduce care costs.

Learn more at www.meetmae.com and on Instagram at @maehealthinc.

If you care deeply about maternal health equity and want your work to directly impact families, this role is for you.

The Role

Mae is hiring a Market Lead and Client Success Manager to own and grow relationships with health plans.

This is a high-ownership role responsible for managing payer performance, driving renewals, and expanding partnerships. You will work across teams to ensure our programs deliver measurable value to our partners.

You will report to the VP of Payer Partnerships / Growth.

What This Role Is (and Is Not)

This is a payer-facing, revenue-accountable role
You will own renewals, performance, and account growth
This is not a program coordination or care delivery role
You must be comfortable translating outcomes into business impact

What You’ll Own

Payer Relationship Management

Own relationships with health plans (primarily Medicaid MCOs)
Serve as the primary point of contact for payer partners
Build trust with stakeholders and maintain strong engagement

Revenue & Growth

Own renewals, contract performance, and account expansion
Identify opportunities to increase value and revenue across accounts
Proactively manage risks that could impact retention

Performance & Execution

Track and manage payer performance across key metrics
Translate data into insights and actionable recommendations
Ensure programs deliver measurable outcomes aligned to contracts

Cross-Functional Leadership

Partner with product, operations, and clinical teams to improve performance
Identify gaps in workflows and build scalable solutions
Drive alignment across internal teams to support payer success

What Success Looks Like

This role is accountable for both relationship strength and business outcomes.

Strong payer relationships with consistent engagement and trust
High renewal rates and expansion of existing accounts
Clear articulation of ROI and value to payer partners
Measurable improvements in program performance and outcomes
Proactive identification and resolution of risks

Experience We're Looking For

Direct experience working with health plans (primarily Medicaid MCOs)
Experience managing payer relationships, accounts, or partnerships
Ownership of renewals, revenue targets, or account growth
Strong understanding of healthcare programs, population health, or value-based care
Experience working cross-functionally with operations, product, or clinical teams
Experience presenting to senior stakeholders (Director level and above)

What Makes Someone Successful at Mae

You are:

A systems-thinker who connects relationships, data, and outcomes
Comfortable being accountable for revenue and performance, not just activity
Able to balance mission-driven work with business results
Highly organized and able to manage multiple accounts simultaneously
Comfortable operating in startup environments with ambiguity
A strong communicator who can influence across all levels

Preferred

Experience in maternal health, women's health, or digital health
Experience working in a startup or high-growth environment
Familiarity with Medicaid regulations, waivers, or state programs

Mae Health Participates in E-Verify

Mae Health participates in E-Verify to confirm work authorization in the U.S.