Marketing Operations Lead- Workflow and Collateral Routing (Remote)

Work Flexibility: Remote

What you will do: 

The Marketing Operations Lead will manage the intake, routing and approval workflow for marketing collateral through Workfront. This role is responsible for ensuring submissions follow established processes and are routed through the appropriate stakeholder and regulatory (RAQA) approval pathways. 

The individual will serve as the primary point of contact for teams submitting collateral requests, providing training on submission standards, enforcing workflow requirements and maintaining reporting dashboards to track request volume and approval timelines. 

This role supports a high-volume routing environment and requires strong attention to detail, operational discipline and the ability to manage multiple concurrent requests while maintaining process integrity. 

This role sits within the Ortho Tech Division and supports the routing and approval of marketing collateral for the Mako and Enabling Technologies (MET) and Orthopaedic Instruments (OI) business units. The position partners with communications, marketing, R&D, Clinical, regulatory and legal teams to ensure collateral materials are routed efficiently through established approval workflows. 

Workflow governance and routing management 

Own the intake and routing process for marketing collateral within Workfront 

Review incoming submissions to ensure required information and documentation are complete prior to routing 

Route materials through appropriate stakeholder and regulatory (RAQA) approval workflows 

Reject or return incomplete submissions to ensure adherence to established submission standards 

Maintain accurate routing documentation to ensure traceability of collateral approvals 

Process ownership and improvement 

Maintain and continuously improve the Workfront routing workflow and submission process 

Identify workflow bottlenecks and recommend improvements to increase efficiency and transparency 

Document and maintain routing guidelines and operational standards 

Partner with Workfront administrators to address workflow updates or system-related improvements 

Training and stakeholder support 

Train internal teams on how to properly submit collateral requests through Workfront 

Provide ongoing guidance to business partners on routing requirements and submission standards 

Serve as the primary point of contact for questions related to collateral routing processes 

Troubleshoot submission and routing issues and determine when escalation or system support is required 

Submit and manage support tickets with Workfront administrators or IT as needed 

Reporting and analytics 

Track workflow metrics including request volume, routing timelines and approval status 

Develop and maintain reporting dashboards to provide visibility into routing performance 

Provide insights on workflow trends and opportunities to improve process efficiency 

Compliance and documentation 

Maintain accurate records of approval workflows and submission history to support audit readiness 

Ensure collateral routing documentation is captured and stored within established systems 

Support traceability requirements related to regulatory and compliance processes 

What you need  

Required 

Bachelor’s degree 

4+ years of work experience in marketing operations, project coordination, or workflow management 

Experience working with workflow management systems (Workfront or similar tools preferred) 

Strong organizational skills and attention to detail 

Ability to manage multiple requests in a high-volume operational environment 

Strong communication skills and ability to collaborate with cross-functional teams 

Preferred  

PMP certification 

Bachelor’s degree specifically in marketing, business or communications 

Experience working in a regulated industry such as medical device or healthcare 

Familiarity with regulatory approval workflows (RAQA) 

Experience developing reports or dashboards to track operational performance 

Experience supporting marketing or communications teams within a cross-functional organization 

$77,700- $168,400 salary plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data. 

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.