Marketing Operations Specialist

About Payscale

Payscale is the original compensation innovator for organizations who want to scale their business with pay and transform their largest investment into their greatest advantage. With decades of innovation in sourcing reputable data and developing AI-powered tools, Payscale delivers actionable insights that turn pay from a cost to a catalyst. Its suite of solutions — Payfactors, Marketpay, and Paycycle — empower top companies in the U.S. and businesses like Cintas, ZoomInfo, Chipotle, Brookdale Senior Living, Ohio State University, American Airlines, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

Marketing Operations Specialist, Programs

We are looking for a detail-oriented and technically proficient Marketing Operations Specialist to join our marketing operations team. In this role, you will be the operational backbone of our demand generation and nurture programs by supporting the build, execution, and optimization of campaigns across the Marketo ecosystem. You will work closely with demand generation and customer marketing to ensure programs run flawlessly and data flows cleanly between Marketo and Salesforce.

Responsibilities

Build, QA, and launch Marketo programs across a variety of types including email, nurture/drip, evergreen, webinars, and live/virtual events

Manage program and campaign statuses, progression flows, and member data to ensure accurate tracking and reporting

Maintain and optimize audience segments and smart lists to support targeted, relevant communications

Develop and manage audience builds for campaigns, ensuring proper inclusion/exclusion logic and compliance with opt-in/consent requirements

Support email deliverability best practices including list hygiene, suppression management, and sender reputation monitoring

Partner with the demand generation team to translate campaign briefs into operational program builds

Monitor program performance and proactively flag issues with targeting, deliverability, or data quality

Support A/B testing strategies across emails and programs, including subject lines, content, CTAs, and send cadences — and apply learnings to improve performance over time

Document program templates, naming conventions, and operational processes to support team scalability

Assist with database management including segmentation updates, data normalization, and list imports

Required Qualifications

2+ years of hands-on experience in Marketing Operations or a similar role

Proficiency in Marketo including program building, smart campaigns, tokens, segmentation, engagement/nurture streams

Working knowledge of Salesforce CRM including campaign objects, lead/contact records, and campaign member statuses

Strong understanding of email marketing best practices including deliverability, compliance (CAN-SPAM, GDPR), and list management

Experience building and managing audience segments and smart lists

High attention to detail with a track record of thorough QA before campaign launches

Ability to manage multiple concurrent projects and meet deadlines in a fast-paced environment

Experience with UTM tracking, form strategy, and landing page operations

Preferred Qualifications

Marketo Certified Expert (MCE) or equivalent certification

Basic HTML knowledge for email production, troubleshooting rendering issues, and applying personalization tokens

Experience with webinar platform integrations (e.g., Goldcast)

Basic understanding of lead lifecycle models and marketing/sales funnel stages

What Success Looks Like

In your first 90 days, you will have a strong command of our marketing programs and templates, be independently launching campaigns with minimal errors, and have identified at least one process improvement opportunity within our program operations.

Location

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.

In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.

If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:

High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.

Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.

When it matters (usually no more than a few times a year) we take the time to gather for in-person events.

Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.

Benefits and Perks

All around awesome culture where together we strive to live our 5 values:

Data informed decision making.

Customer first. Always.

Succeed together.

Relentless about results. Obsessed with excellence.

Lead the change. Shape the standard.

An open and inclusive environment where you’ll learn and grow through programs and resources like:

Monthly company All Hands meetings

Regular opportunities for executive leadership exposure through things like AMAs

Access to continued learning & development opportunities

Our commitment to a continuous feedback culture which allows us to drive performance and career growth

A growing network of Employee Resource Groups

Company sponsored volunteer hours

And more!

Our more standard benefits

Flexible paid time off, giving you the opportunity to rest, relax and recharge away from work

14 Paid Company Holidays, includes 2 floating holidays (you choose!)

A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale

Unlimited infertility coverage benefits through our medical plans

Additional supplemental health benefits offered to you and your family

401(k) retirement program with a fully vested immediate company match

16 weeks of paid parental leave for birthing and non-birthing parents

Health Savings Account (HSA) options and company contributions each pay period

Flexible Spending Account (FSA) options for pre-tax employee allocations

Annual remote work stipend to be used on wellness or home office equipment

Equal Opportunity Employer:

We embrace equal employment opportunity. Payscale is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin, or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology, and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you have a disability or impairment and need assistance with the application process, please email recruiting@payscale.com for support.

Fraud Alert:

Payscale values security and privacy. During your job application and interview process, we will never ask for your personal banking or financial information, social security number, or other sensitive information, if you are unsure if a message is from Payscale, please email recruiting@payscale.com