Medical Billing Assistant

This is a remote position.

Are you passionate about supporting a mission that changes children's lives for the better? Do you thrive in a virtual setting and have a sharp eye for detail? Virtual Rockstar is looking for a Medical Billing Assistant to join a compassionate and dedicated pediatric therapy team based in Hawaii.

About our client:

Our client is a team of pediatric therapists who are deeply committed to helping children reach new heights. Their mission is to improve the lives of their patients and families so they can fully participate in every part of life. Their vision is clear: to help children live their best lives in a positive, supportive environment.

You’ll work closely with the in-house billing team and help manage the day-to-day billing and administrative operations, including:

Billing & Insurance Support

Verify patient insurance coverage and obtain pre-authorizations

Submit insurance claims and follow up on unpaid claims

Post payments to patient accounts and resolve billing discrepancies

Review and appeal denied claims

Generate billing reports for internal use

Ensure compliance with billing and coding regulations

Credentialing & Authorizations

Assist with provider credentialing with insurance companies

Maintain up-to-date credentialing documentation and timelines

Administrative & Patient Support

Manage therapist schedules and coordinate patient appointments

Confirm appointments and send reminders

Maintain electronic medical records and update patient files

Handle appointment rescheduling and maintain waitlists

Answer calls and handle patient inquiries (email/phone)

Manage referrals and send personalized communications

Explain insurance benefits to families and assist with related questions

Documentation & Reporting

Prepare insurance and billing documentation

Handle email correspondence and basic reporting

Support data entry and invoice generation

• Experience with medical billing and insurance processes
  

  Familiarity with pediatric or therapy-based practices a plus
  

  Excellent verbal and written communication skills
  

  Highly organized and self-motivated
  

  Comfortable working independently in a remote environment
  

  Helpful Tools to Know:
  

  Fusion EMR
  

  Google Workspace
  

  Microsoft Office
  

  Google Chrome
  

• Competitive salary commensurate with experience.
  

  Opportunities for professional development and growth.
  

  Work in a dynamic and supportive team environment.
  

  Make a meaningful impact by helping to build and strengthen families in the Philippines.