Medical Virtual Assistant – Insurance & Billing Support

This is a remote position.

Job Description

Virtual Rockstar is hiring a full-time Medical Virtual Assistant – Insurance & Billing Support  on behalf of a growing multi-location physical therapy practice.

This role is focused on insurance verifications, authorizations, patient communication, and billing support — freeing up the clinical and administrative team to focus on delivering exceptional patient care across all clinic locations. d.

This is an excellent opportunity for a detail-oriented healthcare professional who takes pride in accuracy, owns their work end-to-end, and wants to make a meaningful impact supporting a growing physical therapy practice. 

About Our Client

Our client is Renew Physical Therapy, a community-focused outpatient physical therapy practice with 20 providers and multiple clinic locations dedicated to promoting health and happiness for all members of their community.

Their culture is built on the values of:

Service & Community

Knowledge & Innovation

Team Spirit & Balance

Key Responsibilities 

Insurance Verification & Authorizations — Primary Focus

Verify patient insurance coverage and benefits prior to appointments

Obtain pre-authorizations for procedures and track authorization status

Liaise with insurance providers to clarify coverage details

Update patient files with accurate insurance information

Explain insurance benefits to patients clearly and professionally

Assist patients with insurance-related questions and inquiries

Track status of pending insurance claims and follow up as needed

Accounts Receivable & Billing Support

Follow up on unpaid claims and outstanding AR

Post payments to patient accounts

Resolve billing discrepancies

Review and appeal denied claims

Ensure compliance with coding and billing regulations

Patient & Administrative Support

Handle patient inquiries via phone and email

Confirm patient appointments and coordinate with medical staff on daily schedules

Maintain accurate patient records within Athelas

Ensure patient privacy and confidentiality at all times

Tools & Systems

Athelas (EHR & Billing)

Vonage (Phone/Communications)

Microsoft Outlook & Microsoft Teams

Requirements

Proven experience in insurance verification, authorizations, and AR follow-up in a healthcare setting

Solid understanding of insurance billing processes and payer communication

Experience with Athelas or similar EHR/billing platforms is a plus

Detail-oriented and accurate — errors in verification or authorization have direct patient impact

Proactive communicator who follows up without being asked

Excellent written and verbal English communication skills

Comfortable working independently in a remote, structured environment

Proficient in Microsoft Outlook and Teams

Must be available to work 10:00 AM – 7:00 PM PST 

Non-Negotiables

Accuracy and compliance — attention to detail is non-negotiable in this role

Timely follow-up and communication — must stay on top of outstanding items proactively

Accountability and ownership — takes responsibility for their work end-to-end

Benefits

Competitive salary commensurate with experience.

Opportunities for professional development and growth.

Work in a dynamic and supportive team environment.

Make a meaningful impact by helping to build and strengthen families across the Globe