Member Retention Lead (FULLY REMOTE NOT-FOR- PROFIT ASSOCIATION)

Company Description

About the American Montessori Society 
The American Montessori Society (AMS) is the foremost association championing Montessori education, representing a global network of more than  20,000 individual members.  AMS advances quality Montessori practice by setting professional and educational standards, providing learning and leadership development, and convening the community through events like The Montessori Event, one of the largest Montessori gatherings in the world. Through research, advocacy, and collaboration, AMS works to ensure that Montessori education remains a vibrant, equitable, and evidence-informed approach for children and adults across diverse learning environments. standards, professional development, research, and community building. AMS is classified as a 501(c) (3) tax-exempt, nonprofit organization.

Reports to: Senior Director of Marketing and Community
Works Closely With: Marketing, Events and Finance teams
Classification: Full-time, Exempt
Hourly Rate Range: $60,000- $65,000/year
Designation: Remote working in the Eastern Time Zone. Position involves work-related travel in the United States two times per year including the Annual Conference in March of each year and an All Staff retreat in July of each year. 
Employee must reside in one of the following states: 
Maine, Connecticut, Massachusetts, New Jersey, Pennsylvania, Maryland, Washington DC, Virginia, Georgia, Florida, Alabama, Tennessee, Ohio, Wisconsin and Texas 
To Apply: Submit a resume and cover letter detailing why you would be a great fit for this role. Only complete applications will be considered. 
Note to the applicant:  Only shortlisted candidates will be contacted for an interview.  No calls please.

Must be eligible to work in the United States.
 
 

Job Description

The Membership Retention Lead plays a key role in supporting member retention, engagement, and overall member experience across the organization. This position combines relationship-building, operational coordination, and data-informed outreach to support renewal efforts for school and individual members. Working closely with teams across the organization, the Membership Retention Lead helps ensure members receive timely support, remain connected to AMS resources and programs, and experience consistent, responsive service throughout the membership lifecycle. 
In this role, you will play a vital role in: 
Strengthening member retention through proactive outreach, relationship management, and renewal engagement  

Supporting a high-quality member experience across membership services, communications, and engagement touchpoints  

Managing membership operations related to renewals, invoicing, event registration support, and member records 

Key Responsibilities: 
Member Retention and Renewal  
Partner with the Senior Director to execute and continuously refine renewal outreach strategies for school and individual members, including targeted engagement plans for at-risk members  

Lead proactive outreach to members including onboarding check-ins, mid-year touchpoints, and pre-renewal engagement to strengthen member satisfaction, connection, and long-term retention  

Monitor renewal activity and member engagement trends, identify retention risks and opportunities, and share insights and recommendations to support retention planning and decision-making 

Collaborate with the Senior Director and Marketing team on the development, implementation, and assessment of retention campaigns and member communication strategies  

Maintain accurate renewal records, oversee timely processing of renewals, and help identify opportunities to improve renewal processes, workflows, and member experience operations 

Member Experience and Engagement 
Serve as a primary point of contact for member questions, concerns, and support needs 

Monitor shared inboxes and ensure timely, clear, and helpful responses 

Identify gaps in member understanding or engagement and recommend improvements 

Support engagement initiatives including AMS Connect, Resource Library, and other member benefits 

Monitor member interactions and conversations to surface trends, needs, and opportunities for outreach 

 
Membership Operations Support 
Process membership applications, renewals, and account updates with accuracy and timeliness 

Manage invoicing, payments, and follow-up on outstanding balances i 

Maintain accurate member records and documentation within the database 

Assist with data tracking and reporting related to retention and engagement 

Support continuous improvement of workflows by identifying inefficiencies 

 
Events and Cross-Functional Support 
Support membership-related aspects of event registration, including member inquiries, registration support, and reporting 

Collaborate with Events and Marketing teams to ensure alignment in member communications and experience 

Participate in the execution of the Annual Conference and other events with a focus on member experience 

 
Other Responsibilities 
Support special projects as assigned 

Contribute to a collaborative, responsive, and member-focused team environment 

Qualifications

Experience in membership services, customer success, account management, client services, nonprofit engagement, admissions/enrollment, hospitality, or another relationship-focused role  

Demonstrated ability to build positive relationships, support retention efforts, and provide high-quality service in a fast-paced environment  

Strong written, verbal, and interpersonal communication skills 

Ability to manage multiple priorities simultaneously while maintaining strong attention to detail, accuracy, and follow-through  

Strong organizational and problem-solving skills with the ability to work independently, take initiative, and identify opportunities for improvement  

Experience working with databases, CRM platforms, association management systems, or similar technology tools to maintain records, track activity, and support reporting  

Proficiency in Microsoft Office Suite and comfort learning and navigating new technology platforms and systems  

Ability to analyze information, identify trends or gaps in member engagement, and recommend solutions that improve member experience and retention  

Experience supporting invoicing, payment follow-up, collections, or account reconciliation preferred  

Demonstrated ability to communicate effectively with constituents, including a pleasant, friendly, and courteous telephone manner; strong customer service skills; demonstrated ability to maintain records and information in an organized manner 

Additional Information

AMS has a strong benefit package including Medical, Dental, Vision, 403(b), Life Insurance, Long Term Disability and generous Paid Time Off, Sick Days, Holidays and other time off. 
The American Montessori Society is an equal opportunity employer and does not discriminate on the basis of sexual orientation, gender identity or expression, race, color, religion, national origin, sex, age, marital status, disability, veteran status, genetic information, family responsibility, political affiliation or any other status protected by applicable laws.
No calls please.