Member Service Representative
Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Member Service Representative, you will provide exceptional service to Members, assist with online banking and card support, and help resolve inquiries with efficiency and care.
Responsibilities
- Provide excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programs
- Assist Members with first level technical support with credit union online banking, telephone banking, debit/credit cards and all deposit related functions
- Possess the knowledge to answer questions, use logical reasoning to research and solve problems and perform transactions
- Support Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating loyal Members
Skills
- High school diploma or equivalent
- One year of experience demonstrating critical thinking and problem-solving skills
- Ability to de-escalate and resolve Member concerns with professionalism and empathy
- Strong multitasking and communication skills to manage multiple systems and Member interactions simultaneously
- Proficiency in navigating financial systems and digital tools to support Member needs efficiently
- Associate's degree in a business-related field or equivalent experience
- Experience working with multiple software systems simultaneously
- Previous experience in a financial institution
- Background in customer service with a focus on delivering exceptional support
Benefits
- Comprehensive medical, dental, and vision insurance plans
- 5% 401k employer match
- Paid family and sick leave
- Vacation and sick time accruals
- Childcare reimbursement
- Tuition and student loan debt assistance
- Pet insurance
- And much more!
Company Overview