Member Services Representative

About Honeydew 👋
No one should suffer from a treatable skin disease because they couldn’t access care. That’s what Honeydew is fixing — a platform connecting hundreds of millions of people to licensed dermatologists, FDA-approved treatments, and ongoing skin health support. We’ve helped 40,000+ patients get life-changing results, we’re growing 5x YoY, and we’re just getting started.

The Opportunity 📈
Our Member Service Representatives answer calls from patients, labs, and pharmacies, directing inquiries to the appropriate departments and scheduling appointments. They also assist patients via live chat on Honeydew’s website, providing information and addressing concerns about treatments, appointments, and general inquiries.
Schedule: Monday–Friday, 9:00 AM–5:30 PM EST

Responsibilities
Customer Service: Provide exceptional customer service to all incoming callers, addressing questions, concerns, and requests promptly and courteously.

Product Knowledge: Develop a deep understanding of our products and services to effectively answer inquiries and provide accurate information.

Issue Resolution: Listen attentively to customer concerns, troubleshoot problems, and escalate issues to appropriate departments when necessary.

Documentation: Maintain detailed and accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.

Qualifications
Previous experience in customer service or call center roles preferred.

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Ability to remain calm and professional under pressure.

Proficiency in basic computer skills.

Benefits
Opportunity to make a meaningful impact on patients’ lives

Join a mission-driven, innovative team dedicated to transforming skincare

Comprehensive healthcare benefits (medical, dental, vision)

401(k) with company match

Monthly technology stipend

Paid time off and paid holidays

Supportive, collaborative team culture

This is a fully remote position with an hourly pay of $17.00.