Mgr-Operations
Position Overview
Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing company and regulatory policies and procedures
Essential Functions
Lead, educate and develop company employees
Plan daily manpower needs to ensure customers' freight is delivered and picked-up timely and damage free
Communicate with dispatch at various terminals and with dock employees to coordinate the movement of trailers and freight
Monitor dock to ensure proper loading techniques
Evaluate and reconfigure route structures and bids based on local tendencies and characteristics
Conduct safety meetings and facilitate quality groups
Monitor and analyze all opportunities to cut costs and improve efficiencies
Assist customers with rate quotes, claim information and setting appointments
Perform administrative functions such as printing delivery receipts, manifest shipments on a trailer, billing freight bills, trace shipments, etc.
Provide clean and safe working condition of the facility and equipment; check security at customer center to ensure everything is secure
Communicate with Account Manager(s) to ensure customers' and company's needs are met
Identify freight moving at incorrect weight and classification
Ensure all OS&D is identified and processed properly
Monitor actual performance data and gather information for reporting
Assist Operations Supervisors as needed; conduct pre-shift meetings; implement company policy
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Qualifications
Must possess high school diploma or equivalent
Prior management experience preferred
Strong communication skills (written and verbal)
Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules preferred
Able to work in a remote location, taking self-initiative without requiring immediate local supervision
Multi-tasked oriented and possess good organizational skills
Knowledge of Microsoft Office Suite and Internet
Working Conditions:
Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise
Hours may vary due to operational need
Frequent contact with service center personnel; fast-paced, deadline oriented
Must be able to travel as needed
Preferred Qualifications
Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, paid parental leave, paid bereavement, vacation (FT only), paid holidays (FT only).
Pay: Pay Range: $71,215.00 - $112,520.00 per year
Additional Details: FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
About Company:
FedEx is widely recognized for its fast and reliable overnight shipping, as well as its extensive international delivery network that spans over 220 countries and territories. The company offers a wide range of services including express parcel delivery, ground shipping, freight transportation, e-commerce logistics, and business support through FedEx Office. It was a pioneer in providing real-time package tracking, setting new standards in customer service and operational transparency.
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