Microsoft Dynamics CRM Application Support Engineer - Virtual
Application Support Engineer
Amazing Opportunity and Great Place to Work!
Are you a fast learner who is fascinated by technology?
Our Story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values
Champion People – be empathetic and help create a place where everyone belongs.
Grow with purpose – be inspired by our higher calling of improving lives.
Be Alight – act with integrity, be real and empower others.
It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
“This role supports services provided to the federal government or federal government contractor and therefore requires US Citizenship. Proof of citizenship status will be required at time of hire.”
This is a 24x7 environment and on-call work is expected.
About the Role
Alight is seeking an experienced and highly skilled Application Support Analyst to join our Application Support team. In this leadership role, you will oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations.
You will lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements. you will collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions built using C#, ASP.NET, JavaScript, SQL Server, and Microsoft 365 CRM technologies.
Responsibilities
- Day-to-day CRM application support operations, ensuring timely incident resolution and adherence to SLAs.
- Triage, impact assessment, troubleshooting, debugging, and root cause analysis for production issues.
- Ensure proactive monitoring, system reliability, and platform availability across CRM environments.
Requirements
- Bachelor’s degree in Computer Science, MIS, or related technical discipline (or equivalent experience).
- 3+ years of platform support experience with Microsoft Dynamics CRM.
- 3 + years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages).
- Background in enterprise system support and CRM enhancement lifecycle.
- Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF.
- Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript.
- Deep expertise with Microsoft Dynamics CRM 2019+