Mid Market Account Manager-Remote

Job Summary

The Mid Market Account Manager is responsible for managing and growing a portfolio of small to mid-market accounts by identifying customer needs, delivering tailored solutions, and building strong client relationships. They collaborate with internal teams to ensure customer satisfaction and account retention, analyze market trends and competitor activities to identify new business opportunities to maintain a competitive edge, and manages accurate sales forecasts and reports to meet or exceed revenue targets.

Essential Duties and Responsibilities

Account Ownership & Growth
• Manage and grow a portfolio of small to mid-market customers
• Act as the primary relationship owner post-sale
• Build strong relationships with decision-makers and product users

Revenue Retention & Expansion
• Drive renewals, upsells, and cross-sells within existing accounts
• Identify growth opportunities aligned to customer needs and usage
• Meet or exceed quarterly and annual retention and expansion goals

Sales Execution
• Conduct discovery to uncover evolving business needs and use cases
• Present solutions tailored to customer size, needs, and budget
• Negotiate pricing and terms in line with company guidelines
• Manage renewals and expansion deals from opportunity to close

Territory & Account Strategy
• Prioritize accounts based on growth potential and renewal risk
• Maintain accurate pipeline, renewal forecasting, and CRM hygiene
• Monitor usage and engagement to proactively reduce churn

Cross-Functional Collaboration
• Partner with Customer Success, Support, Marketing, and Sales Development
• Ensure smooth onboarding and continued value realization
• Share customer feedback to improve product and go-to-market execution

Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:
• 4 Year/Bachelor’s Degree

Experience

Minimum Years of Experience:
• 3 years B2B sales or account management experience and proven success managing SMB and mid-market accounts (typically