Milwaukee, WI/Dubuque, IA Area Scheduling Coordinator

Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

***This position will require 3-5 weeks of training. After that, it will be remote, but must live in Milwaukee, WI/Dubuque, IA area or the Dallas/Ft. Worth area or surrounding areas***

We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.

Role and Responsibilities

Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.

Manage inbound customer calls

Make outbound customer calls as needed

Review and place Detail, Installation, and Work Order appointments on the schedule calendar

Coordinate customer availability with crew openings to optimize daily routing

Coordinate missed or rescheduled appointments due to weather and equipment issues

Data Entry and Invoicing

Note orders accordingly based on customer communication

Qualifications and Education Requirements

Experience in coordinating and routing

Experience in a high pace call center atmosphere (preferred)

Experience using CRM software

Customer service experience

Preferred Skills

Knowledge of the Milwaukee, WI/Dubuque, IA and surrounding areas in relation to each other

Good phone etiquette

Ability to remain calm under pressure

Ability Manage multiple calls simultaneously

Ability to deescalate customer situations'

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Benefit Conditions

90-day waiting period for medical, dental, and vision, life insurance, short-term disability.

8 paid holidays throughout the year.

3 days paid SICK DAYS each year, available to use after 6 months.

Start accruing PTO immediately.

Work Remotely

Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Milwaukee, WI/Dubuque, IA or the Dallas/Ft. Worth area or surrounding area

Must have high-speed internet access, wifi with ethernet port