Monday.com & Make.com Expert for Google Workspace Email Routing Audit and Automation Troubleshooting

We are an ecommerce fitness equipment company seeking an experienced specialist to audit, troubleshoot, repair, and document our Google Workspace and Monday.com routing workflows.

Our environment includes Google Workspace, Gmail, Google Groups, Monday.com, Shopify, BigCommerce, Amazon order notifications, and automation platforms such as Make.com, n8n, Zapier, APIs, and webhooks.

This is an audit and takeover project. We are not looking for someone to rebuild everything from scratch. We need an expert who can first understand, map, and document the existing setup before making changes.

Current Challenges

Some of our workflows are unreliable or broken, including:

Shopify, BigCommerce, and Amazon order emails not creating items on the correct Monday.com boards

Google Workspace forwarding rules or Google Groups routing emails to incorrect destinations

Shared inboxes creating tasks on the wrong department or personal boards

Internal emails creating unnecessary Monday.com items

External emails requiring different handling than internal communications

Multi-recipient routing scenarios that require testing and validation

Existing automation workflows that may need troubleshooting or replacement

Responsibilities

Audit Google Workspace Admin settings, Gmail forwarding, aliases, Google Groups, and routing rules

Audit Monday.com board email addresses, automations, and workflows

Map current routing logic between inboxes, groups, aliases, boards, and sender types

Troubleshoot and fix critical routing issues

Test internal vs external sender behavior

Test one-email-to-multiple-board workflows

Recommend Make.com, n8n, Zapier, API, or webhook solutions only when necessary

Document all findings, changes, and recommendations

Create a written runbook and maintenance documentation

Record a Loom walkthrough for our internal team

Required Experience

Google Workspace Administration

Gmail routing, forwarding, aliases, and Google Groups

Monday.com automations and workflow troubleshooting

Make.com, n8n, Zapier, APIs, and webhooks

Shopify and ecommerce operations workflows

Email routing and automation debugging

Working with inherited systems and existing automations

Technical documentation and process mapping

Deliverables

Complete audit report

Routing map showing inboxes, aliases, groups, boards, and workflows

Priority issue list

Testing results and findings

Fixed critical workflows

Recommendations for forwarding vs middleware solutions

Written runbook

Loom walkthrough

Final maintenance checklist

Important

Please do not enable old automations, activate unused workflows, install new tools, or make broad production changes without approval.

We expect a careful, methodical approach focused on understanding the current environment before implementing fixes.

To Apply

Please start your proposal with the word MAPPING.

Also include:

Examples of similar Google Workspace, Monday.com, Make.com, or automation audit projects.

Your experience troubleshooting email routing and workflow automation.

A brief explanation of how you would approach diagnosing a complex email-to-Monday routing issue.

Pacific Time overlap is preferred, as some troubleshooting may involve live operational workflows.

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