(Montreal Remote) Bilingual Automotive Software Onboarding Specialist - Fixed Ops

Company Name:

PBS Systems

Job Location: 

Remote – Montreal area

Job Type:

Full-time, Permanent

No. of Openings:

1

Job Requirement(s):

Bilingual (EN-FR)

Internal Job Title:

Bilingual v10 Apex Onboarding & Adoption Specialist – Fixed Ops

Reports To:

Manager, Software Training & Transitions

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Bilingual v10 Apex Onboarding & Adoption Specialist is responsible for delivering effective training and transition support to customers on the PBS v10 Apex Software, in both English and French. This role focuses on helping customers successfully deploy and adopt PBS v10 Apex within their dealership operations, ensuring users gain the knowledge, confidence, and engagement needed to incorporate the software into their daily workflows. Through virtual training sessions, the v10 Apex Onboarding & Adoption Specialist supports customers throughout implementation and beyond, with a focus on driving product adoption, reinforcing best practices, and ensuring customers retain and apply what they have learned long after implementation.

The v10 Apex Onboarding & Adoption Specialist will develop a thorough understanding of all software modules, and support customers throughout the deployment and adoption process.

This role will focus on the Fixed Ops (Parts & Service) silos of our software.

This is a remote work opportunity based out of the Montreal and surrounding area. Travel to our Head Office in Calgary, Alberta may be required annually.

Job Responsibilities:

Support customers in improving operational efficiency and workflow consistency through effective use of PBS v10 Apex

Learn and develop an understanding of all areas of the PBS v10 Apex software and the process for training customers on the PBS v10 Apex software

Assist customers with the deployment, transition, and adoption of PBS v10 Apex, helping integrate the software into daily dealership operations

Deliver virtual training sessions to customers within assigned module(s)

Drive product adoption by reinforcing best practices, encouraging engagement, and helping customers fully utilize PBS v10 Apex capabilities

Follow up with customers post-training to support retention, adoption, and long-term success with the software

Identify gaps in customer usage or understanding and provide guidance to improve confidence, efficiency, and overall adoption

Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met

Responds to internal and external training requests in a timely manner

Write up tickets and investigate issues that arise, escalate issues to corresponding teams

Ensure v10 Apex queue is monitored

Maintain documentation and update as processes change within department

Knowledge sharing within own module and others within the v10 Apex team

Take the initiative to learn new products to increase knowledge

Willingness to commit to an ongoing system of education and cross-training

Perform other duties and responsibilities as assigned

Qualifications:

Fluent in French and English (speaking, reading, writing)

1-2 years’ experience in a car dealership environment, with a focus in Fixed Operations

Strong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel). The ability to quickly learn and adapt to new software tools is essential!

Excellent communication skills, including presentation and public speaking

Excellent customer service skills and phone etiquette

Strong documentation abilities

Effective time management and organizational skills

Strong problem solving and troubleshooting skills

Strong multi-tasking skills and the ability to prioritize tasks without direction

High School Diploma

What we offer:

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean

Comprehensive health benefits - Medical and dental coverage to support your well-being.

Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition - Regular appreciation programs and performance-based incentives

Competitive compensation package

Competitive annual base salary

Up to $4,800 per year in product certification bonuses

Additional performance incentives

Attractive referral bonuses

Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.