Motor & Home Team Leader

The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.

IF YOU CARE, THERE’S A PLACE FOR YOU HERE

EFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®.

Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere.  Click here to learn more about EFI Global.  

Sedgwick Job Specification  

HOME AND MOTOR TEAM LEADER 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.   

Great Place to Work®   

Most Loved Workplace®    

Forbes Best-in-State Employer 

Key roles 

The Team Leader is responsible for the daily operation of the team including leadership, clear communication, motivation, performance management and process management. Key to the role is ensuring SLAs, sales targets and compliance requirements are met, with specific consideration to the sales capability and technical proficiency of the team. The role plays a key part in developing team capability, embedding best practice and driving continuous improvement across people, process and performance. 

Your Responsibilities (including but not limited to) 

To provide strong and visible leadership to their Team through clear and engaging communication, working collaboratively with the Motor and Home Leadership Team to consistently achieve SLAs, sales and quality Targets 

Use data and insights to monitor team performance, identify trends, risks and opportunities and inform decision-making 

Foster a positive, inclusive and high-performance team culture  

Point of technical and process referral for their Team 

Performance management, including completion of monthly and bi-annual reviews for direct reports, working with management to set and monitor appropriate team and individual targets 

Active involvement in weekly team meetings to review and develop team performance 

Monitor and resolve complaints in accordance with CPC 

Identify development needs and support ongoing learning, skill-building and career progression within the team 

Work with Motor and Home Team Leadership to develop Management Information for monitoring team performance 

Ensure the delivery of a professional, compliant and customer-focused sales service across Motor and Home insurance products  

Drive continuous improvement in sales conversion, product knowledge and customer interaction quality 

Identify opportunities to improve processes, customer journeys and team efficiency 

Any other tasks may be required 

Qualifications/skills 

APA Qualification essential 

Motor insurance experience  

Excellent communication and organisational skills 

Resilient and adaptable in a fast-paced environment 

Strong decision-making and problem-solving capability 

Ability to identify process inefficiencies and propose practical solutions 

Experience 

6 months of experience in a Customer Service Role  

Proficient in Microsoft Word / Excel / PowerPoint 

Benefits of working for Sedgwick in Ireland 

Bike to Work Scheme 

Tax Saver Travel Scheme 

Discounted on-site Gym Membership (Dublin 4) 

Discounted onsite Montessori (Dublin 4) 

EAP – Employee Assistance Programme  

Health Insurance Scheme 

Life Cover 

PHI – Permanent Health Insurance 

Exams & Professional Membership Fees 

Professional and personal development opportunities 

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF3 CF4 & CF7 ) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
 
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace