National Sleep Expert - Phone
IMPORTANT NOTICE FOR INTERNAL APPLICANTS ONLY:
Internal applicants MUST apply to the internal job posting through the Mattress Firm Workday system. To view the list of current internal Job Postings, type “Jobs Hub” into the Workday search bar and click on the link. If you are unable to view the job posting, don't hesitate to get in touch with your Talent Acquisition representative.
Is your current job a nightmare? Make it a dream job at Mattress Firm®!
Join Mattress Firm and have the job of your dreams!
Helping people sleep well so they live well is at the core of what we do. The right mattress matters, and so does the right career.
Our Sleep Experts® are at the heart of what we do: helping customers find their dream mattress and get better sleep. By joining our team, you’ll get to know everything sleep and help us create an exceptional in-store experience. This isn’t your typical retail job—achieve your financial dreams with uncapped commissions and a 401(k) match.
Job Details:
Job Summary: Work in a fast-paced Call Center environment with earning potential of $80,000 within your first year! Seeking telephone call center agents with a commitment to not only beating sales goals, but also providing an excellent customer experience. If you love people, have great communication skills, consider yourself a great multi-tasker, and comfortable with technology, this is the position for you!
Ideal Candidates should be personable, empathetic, adaptable, and focused problem-solvers with an acute attention to detail, a desire to learn, and an eagerness to take initiative and exceed expectations.
Schedule Requirements: Saturday AND Sunday and 2-3 evenings. Work hours can fluctuate between 7:00AM to 10:00PM. Evening shifts are 12:00pm-8:00pm, 1:00pm-9:00pm, and 2:00pm-10pm CST.
Essential Responsibilities
Answering inbound customer phone calls and making outbound calls, emails, and texts
Using low-pressure consultative sales strategies to address customer needs
Follow-up with customers to ensure all problems were properly resolved
Communicate professionally with all internal and external contacts
Completes all required training modules and certifications prior to due date. Follows all Company policies and executes Company standards on appearance as well as appropriate brand representation
Close sales and achieve quotas. Understand customer needs and requirements.
Non-Essential Responsibilities
Executes company initiatives and other activities requested by supervisor
Updates job knowledge by participating in educational opportunities
Contributes ideas on ways to optimize or improve the team, the department, and the Company
Education
High School diploma or equivalent required
Professional Experience
1+ Years Sales or call center experience required
1+ Years Experience in a sales and client-facing role required
1+ Years Experience in achieving/exceeding sales goals preferred
Skills List
Communication Responsiveness: Returns phone calls and emails in timely manner
Consultative Selling: Comfortable and confident with consultative selling
Intuitive: Ability to act upon insights and perceptions independent of rational thought
Rapport: Builds rapport with individuals at all levels of an organization
Articulated: Knowing when to initiate communication and respond
Competencies
Mattress Firm Core Values Customer First, Integrity Always, Teams Win, Results Matter, Data Driven, Give Back
Integrity Demonstrates fairness, trustworthiness, and truthfulness. Knowledge
A great oral & written communicator
Detail oriented
An efficient and productive multi-tasker
Able to problem solve in a high-pressure environment
Adapts to new situations, changes, and shifts strategies to meet different types of challenges
Customer-centered while striving to meet financial goals and expectations on our KPIs
A team-oriented player with a commitment to excellence
An articulate, professional thinker, with the ability to make good and quick decisions on customer matters
Skilled in initiating, structuring, and carrying out steps to complete projects and tasks
Comfortable with both common and new technologies
Licenses and Certifications
Physical Demands
Sitting for up to 8+ hours
Standing occasionally
Walking occasionally
Talking frequently
Hearing Frequently
Usage of hands and fingers
Reaching with hands and arms
Benefits Included:
Excellent career growth opportunities through on-the-job training and development programs
401(k) with employer matching
Mental health and life resources
Medical, dental, prescription, and vision plans
Get paid on-demand
Base pay or uncapped commission
Employee discounts on Mattress Firm sleep products and accessories
Compensation:
Competitive $13.00 an hour plus commission depending on minimum wage state requirements * depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities may be available and awarded at the discretion of the Company.
*Pay amount does not guarantee employment for any particular time.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/Vet/Disability
Now don't fall asleep out there. The sooner that we receive your application, the sooner you are to the career of your dreams! Ready to apply? Mattress Firm is accepting applications until: 05/01/2026.
Diverse Candidates are Encouraged to Apply.
Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment and does not discriminate against any applicant or employee for employment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.