Network Specialist
Transdev North America is a leader in mobility solutions, and they are seeking a Network Specialist to provide field supervision and manage transportation provider networks in Hawaii. The role involves conducting inspections, training, and ensuring safety compliance among transportation providers.
Responsibilities
- Provides support to transportation providers in the field
- Liaison between providers and organization regarding safety and service issues
- Observes providers on the road and corrects safety issues.Documents violations
- Communicates requirements and responsibilities to providers
- Completes functional site and vehicle inspections
- Ensures all inspections are properly documented and remain current according to the established schedule
- Establishes and maintains relationships with facilities through scheduled visits
- Conducts on-the-scene accident investigation when feasible. Also investigates critical incidents and provider complaints
- Prepares inspection, accident, incident, and observation reports according to the established scheduled
- Assists with transportation provider network expansion through targeted outreach and recruiting efforts
- Delivers transportation provider orientation and training
- Conducts monthly transportation provider meetings
- Prepare and distribute tablets as needed to Transportation Providers
- Help monitor No runs and Dispatch Dashboard
- Help answer ride assist, providers and reservation queues as directed by management
- Performs other duties and special projects assigned
Skills
- High School Diploma, GED or equivalent
- Excellent customer service skills
- Ability to operate standard telephone system
- Valid driver's license required
- Ability to communicate effectively both orally and in written form
- Ability to effectively prioritize tasks and manage time effectively
- Must live on Oahu
- Must be flexible and adaptable with changing assignments
- Professional with a strong work ethic and a proactive approach
- Computer literate with working knowledge of Word, Excel, and PowerPoint
- Must have reliable transportation for audits tablet distribution
- Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
- Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
- Successfully pass a pre-employment drug screen
- Defensive driving certification and safety training preferred
Benefits
- Vacation: minimum of two (2) weeks
- Sick days: 5 days
- Holidays: 7 days
- Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
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