New Patient Liaison

Build What Matters Most—Families, Futures, and Your Career 

Enjoy meaningful work while contributing to an organization that changes lives every day.  US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. 

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization.  We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. 

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care.  The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. 

Opportunity Overview 

We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility.

Schedule: Monday through Friday, 7:30 AM to 4:30 PM 

Compensation: $22.00 to 25.00 per hour (commensurate with experience) 

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. 

How You’ll Contribute 

At US Fertility, collaboration is fundamental to how we work.  There is undeniable strength in numbers—and support is always within reach.  Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success. 

In this role, the New Patient Liaison will: 

Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner 

Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity

Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols

Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty

Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise

Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity

Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits 

Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures

Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy

Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling 

What You’ll Bring 

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter. 

Qualifications and Skills Include: 

Associate or bachelor’s degree preferred

Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles

Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations

Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner

Excellent verbal and written communication skills

Strong attention to detail with the ability to accurately document information in multiple systems

Ability to work independently while collaborating effectively within a team environment

Experience in healthcare, patient scheduling, or fertility services is strongly preferred

Bilingual skills are a plus

 More important than any single credential, however, is the right person.  Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve. 

What We Offer 
 
US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types. 

Full-Time Employees (30+ hours/week) 

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional development support

Performance-based bonus opportunities

Generous paid time off, paid holidays, and paid parental leave

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition programs  

Part-Time Employees 

401(k) with company match

Performance-based bonus opportunities

Employee wellness and recognition programs 

Per Diem Employees 

401(k) with company match

Employee wellness and recognition programs  

Our Commitment to Inclusion and Opportunity 

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care.  We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.  

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States.  We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth. 

This is a moment of growth, innovation, and impact.  Take the next step in your career with US Fertility—and help shape the future of fertility care.