Night Dispatch Specialist
Night Dispatch Specialist (Customer Experience & Dispatch Support)
Location: Remote
Schedule:
Sunday: 3:00 PM – 12:00 AM CT
Monday–Thursday: 11:00 AM – 8:00 PM CT
Pay: $19 - 23/hr
Employment Type: Full-Time
About Us
At Clarion Home Services Group, we’re redefining what great service feels like. As a fast-growing family of HVAC, plumbing, and electrical brands, we believe memorable customer experiences start with people who genuinely care.
Our Night Watch team ensures that same high level of service continues after peak hours—supporting customers and field teams when it matters most.
Position Summary
The Night Watch Specialist is a hybrid role combining customer experience and dispatch operations. You’ll be the central point of contact during extended hours—supporting customers, coordinating service calls, and ensuring technicians are efficiently scheduled and informed.
This role is ideal for someone with a hospitality mindset who can also think strategically and manage logistics in real time.
What You’ll Do
Customer Experience
Provide a warm, professional experience via phone, email, and text
Schedule service appointments and resolve customer concerns quickly and effectively
Recommend service memberships and maintenance plans
Make outbound calls for follow-ups and appointment confirmations
Maintain accurate customer records
Dispatch & Operations
Coordinate and dispatch service calls based on urgency, technician skillset, and location
Monitor schedules and make real-time adjustments to maximize efficiency
Communicate updates between customers, technicians, and service managers
Prepare next-day scheduling and support after-hours coverage
Assist with vendor coordination for complex jobs
Track job progress and technician performance using internal systems
What We’re Looking For
Required Qualifications
1+ year of recent experience in hospitality, hotel, restaurant, or high-volume customer-facing role and or dispatching experience
2+ years of customer service experience
1+ years of dispatching experience in HVAC, plumbing, or electrical services
Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced environment
Proficiency in Microsoft Outlook, Word, and Excel
Reliable internet and a quiet, dedicated home workspace
High School Diploma or GED
Preferred Qualifications
Experience with ServiceTitan or similar scheduling software
Bilingual (Spanish)
Work Environment
This is a fully remote role. Candidates must have:
A quiet, distraction-free workspace
High-speed, reliable internet
Comfort working across multiple systems and communication channels
Why Join Clarion?
A people-first, hospitality-driven culture
Opportunities for career growth as we continue to expand
A collaborative, team-oriented virtual environment
Ready to Apply?
If you’re passionate about helping people and thrive in a role where customer experience meets real-time operations, we’d love to hear from you. Apply today to join our Night Watch team.